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falnfenix posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryapparently the stupid has followed me into work today.
user: the helpdesk for $Software says something about a T1 being down.
me: OK, the only T1 "thing" we have is the network. they said OURS is down?
user: yep!
me: ok, can you open IE and get Google to come up?
user: yes
me: . . . OK, how about Groupwise?
user: yep, everything works but $Software
*headdesk*
the sad thing is, the helpdesk from $Software actually called (after this user) to tell us OUR T1 is down. mind you, we do not manage the actual network - there's another dept that covers the network infrastructure. we not-so-kindly reminded the helpdesk employee that as he is in-house, he's on the same network our users are, and if our network happened to be down, chances are his would be down as well. i imagine that if he were in front of me, he'd have had a blank expression as a reaction. i absolutely hate dealing with institution-wide helpdesks...they are staffed with pod people.
user: the helpdesk for $Software says something about a T1 being down.
me: OK, the only T1 "thing" we have is the network. they said OURS is down?
user: yep!
me: ok, can you open IE and get Google to come up?
user: yes
me: . . . OK, how about Groupwise?
user: yep, everything works but $Software
*headdesk*
the sad thing is, the helpdesk from $Software actually called (after this user) to tell us OUR T1 is down. mind you, we do not manage the actual network - there's another dept that covers the network infrastructure. we not-so-kindly reminded the helpdesk employee that as he is in-house, he's on the same network our users are, and if our network happened to be down, chances are his would be down as well. i imagine that if he were in front of me, he'd have had a blank expression as a reaction. i absolutely hate dealing with institution-wide helpdesks...they are staffed with pod people.
