techrecovery | it's not my fault

I promise, I'm just the middle ~~man~~ woman.

Luser: so, this week I have had the damndest time with $MAJORAPPLICATION. First I had to get a new password. Then the password didn't work. Then it turns out it was for the wrong production system. So now I'm in the right system, but I don't have any transactions available. What's wrong?

Me: Well it sounds like you haven't been set up for any roles. Have you used our new self service site to get those added? (Obviously, yes. She used it to get her password reset.)

Luser: Well I never had any problems with $MAJORAPPLICATION until you guys started that new site. So you need to fix it.

Me: Well, we sent out a notification a month prior to the conversion stating that if your account was inactive when the conversion happened your account would not be recreated in the new system. I see you are on $LOCATIONMAILINGLIST, so I'm sure you received the notice. I can help walk you through recreating your account if you'd like.

Luser: I want it all back the way it was right now. I only use this $MAJORAPPLICATION twice a year and when I need it, it's business critical .blahblahblahimimportantlistentomebalhblah...

So of course I reluctantly walked her through the recreation process. But really. I'm just the support center tech. I didn't make her not read the notice. I didn't make corporate decide to change the system.

Grr!