techrecovery | Yesterday...my troubles seemed so far away...

I work for a county school system. I am what is laughingly referred to as an Educational Technology Facilitator. Basically, my job is to trouble shoot and repair anything from virutal servers to electric pencil sharpeners. If it plugs in and whirs, I seem to manage to be in charge of it.

Anyway, we do not have an official trouble ticket system. However, I request that the teachers email me with their issues so I have some way of tracking of them. When they email me I ask them to give me as much detail as they can about the situation and the computer number which is on a silver tag and very easy to see. I need the number because most classrooms have 3 to 5 computers in them. The other day I got this email. This is the email in its entirety:

"Yesterday started making a loud screeching sound and the fan was running like crazy. I cannot boot it up this morning either."

Well, yeah, yesterday was Monday and they do tend to screech. I wanted to ask her if her's screeched like a banshee like mine Mondays usually do.

Now the funny part about all this is I went into her room and booted all 5 of her computers and all loaded up normally. I left them on for several hours to see if maybe it was a heat/fan issue and nothing happened. Everything was normal. Soooo, I guess she was really just referring to yesterday.

I have to say at least it was better than the email I received last year that read, "My computer is sick. Please make it better." I left a box of kleenex and some aspirin on the keyboard ;)