eh?

[laurajpetri.livejournal.com]

"Hi, thank you for calling ****** hardware and warranty support. How can i help you today?"

"Hey, ... How's your day going?"

".. I, ... it. It's good..." *confused*

"Good, i just didn't figure anyone asks you that."

"They don't. You've confused me."

"Haha, well then let's start on the tech stuff. My hard drive's broken."


and then it just went from there. i help other techs and replace parts. fortunately not home user support, company support from anywhere in the united states. and even though my calls are already mostly decent, this just threw me off completely.

Thank you Sir!

Comments

[inahandbasket]

I got one of those today as well, it totally threw me off in a good way.

[shirenomad]

Tech support needs love too! :D

[xforge.livejournal.com]

I do that once in a while when I have to call tech support. They usually dig it. In any case it almost always makes the service more pleasant.

[geekgrrl-ca.livejournal.com]

I get that all the time, once I made the mistake of asking them back......

[spooforbrains.livejournal.com]

I had that once upon walking into a company that usually has no end of problems. They said "Hey, we were going to call you last week because everything was working fine, and we thought, we always call you when stuff breaks, just once it'd be nice to say thanks, it's all working". But we thought that would be weird so we didn't.

I appreciated that they at least took the time to think of me when things were working well.

[liber-cogito.livejournal.com]

Heeey....

I think we work in the same queue.

[zercool.livejournal.com]

I ditched tech lines for 911 almost three years ago, and haven't looked back. I get people going the SAME DAMN THING on farking 911.

Me: $County 911, do you need police, fire, or ambulance?
Caller: Hey, how are ya?
Me: *silence*
Caller: Hello?
Me: 911, can I help you?
Caller: um ... oh ... yeah, I needed xyz...

[attackgypsy.livejournal.com]

I get that several times a day.

"Thank you for calling XXXXXXXXX, this is Attack Gypsy, how can I help you?"
"Hi Attack Gypsy, this is XXXX XXXX, how are you today?"
"I'm wonderful, how can I help you?"


Better than hearing people screaming at me. Believe me.

[canray.livejournal.com]

Thank you Sir!

Much better than our usual, company enforced, "THANK YOU SIR MAY I HAVE ANOTHER?"

[purple-mctacky.livejournal.com]

I'm ornery because some people do do that to me and it gets on my nerves. I support a department though and I want people to get to the point, not draw out a long, "How are you, how was your weekend, did you watch the game".. blah blah.

Just tell me what you fucked up so I can fix it.