Justice to the I.T staff

[meljane.livejournal.com]

My husband works for a university as a Desktop Build Administrator  and I work for the same university as an I.t Build assitant( I get to do all the jobs that the field support officers won't do like delivering computers to the customers/staff) .

You'd think if you someone that is administer things in your department and most of the university you would have the power to say  no to some staff members that want to go against university regulations in purchasing certain things eg computers bought from somewhere that they shouldn't have .

Anyway I'll get on to the story , Picture this a staff member has decided rather that buying a computer from the purchasing page of the university he wants to buy one from cash converters or a newspaper .

He has tryed getting permission from Ken , Ken has said no we won't support it if you  buy it ,this guy wants a non standard machine , he is annoyed he won't get his own way so Ken gets so annoyed that he recommends talking to the purchasing officer (this guy is a pitball to deal with) .

The other thing he is complaining about like many others is the computer is too expensive (all departments of the uni have their own budget , it's not like he is paying for it out of his money )

The next week the guy comes down to the Build area with a computer that he has bought from somewhere other than the purchasing page and most likely not a Dell computer( the most recommended brand at the uni) .

He wants Build to , support ,install his computer and put software on it .

Ken refuses , the guy gets really annoyed ,this guy won't back down and Ken gives all the reasons why he he won't support it , the guy continues to argue and when he sees that he is not winning his argueemnt he eventually storms off .

Yah!  Ken has won and after the battle he cc's an email to his boss and purchasing offficer .

This guy that messed with Build is going to get into so much trouble by the department head , but knowing how the uni runs he only get a talking to and nothing else .

Comments

[jasoncrowley.livejournal.com]

Yay, one for the IT team. Have a shot of Nyquil for me :)

[meljane.livejournal.com]

Thanks , its rare that we have victory and the great feeling of having one up on the evil staff is so good and great for Ken's stress level .

I just wish the staff didn't treat as like slaves , especially me when I go and drop off their computer , cos you know I like waiting for you to get off the phone and waiting to see if your computer works , its not like I have any other work *sigh*.

[celyste.livejournal.com]

Great story... but the grammar nazi in me is suffering right now.

[meljane.livejournal.com]

Sorry about the bad grammer ,I blame keyboard dyslexia .

[celyste.livejournal.com]

it's all good... I'm a weak grammar nazi - mostly because I'm lazy and really can't afford to throw stones.

[the-s-guy.livejournal.com]

I was expecting to hear Ken offer to look at it, and when The Guy returned, say that it was unsupported and in the interest of IT security it has been confiscated, plus The Guy gets a fine for attempting a breach of the uni IT rules. If he pushed it, the computer could be handed over at the edge of University property with a note that if it comes back onto the property, the procedure is reconfiscation followed by physical destruction.

[meljane.livejournal.com]

Considering out IT security team consist of one person (yes he was shocked when he was employed to find out that he was his own team) not likely he would confiscate .

After all the trouble this guy put Ken through I think Ken would burn his computer in a bonfire rather than support it.

Usually if someone is stupid enough not to listen to Ken and buys a crap cheap computer he usually tells them to take it home and if it comes back destruction is ensured .

It would be good if we could fine them , oh how I wish we could fine them .

[the-s-guy.livejournal.com]

A sprinkling of metal dust on the motherboard. He'll never ask for anything ever again.