Teh stupid, it hurts.

[politas.livejournal.com]

Is there anything more annoying than stupidity from one's cow-orkers?

Today, one of the plebs at work complains that the printer/photocopier is saying it has a paper jam, but there's no paper jammed in the feed.

After a while, I take pity on him and wander over to look.

He points to the screen, which shows a clear picture of how to open the paper feed acess on the side of the printer.


He opens the document feeder access, which has no stuck paper

He indicates his bafflement, blaming the stupid printer for getting mixed up.

I close the document feeder, open the print feeder path access door, as shown in the nice clear picture (which admitedly, does not include a document feeer option) and point to the paper stuck in the feed path.

I make a sarcastic comment about actually looking at pictures and walk back to my desk.

Comments

[revchris.livejournal.com]

One day I got tired of calls like this and put a big picture of the copier up on the bulletin board above it, showing where all the parts were, what the copier calls them, and how you open them.

My people never look at it.

The copier guy, however, thought it was great and asked for copies for some of his other customers.

[jecook]

Hell, your users actually make an effort to clear the jam. Ours just call, and that's the way we've got 'em trained, unfortunately.

I can guarenteee we get a call or ticket once a week for the copier at one site, if only because it gets the snot used out of it.

[politas.livejournal.com]

This was someone who is supposed to be a techie, not an end-user.

[loosechanj.livejournal.com]

What, no Office Space jokes yet?

[kayfox.livejournal.com]

I once worked with a Minolta high volume copy machine...

Grab the sides of the side access panel and gently pull them out and down, side panel swings down.

Big black handle, turn clockwise, lift.

You now have a completely unobstructed view and access to the entire paper path.

Now thats well designed.