Only? ONLY?!
Sep. 26th, 2007 04:56 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ebtb.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery(L)user: Yeah, can I get support on your firewall?
![[profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
ebtb: Sure, which version are you running?
(L)user: Umm.. 1...point....5....
ebtb: 1.5? Sorry, we don't support anything older than 4.0 since that's when we purchased it from Company X.
(L)user: Well, Company X sent me to you guys....
ebtb: I apologize for the confusion, but that's a really old version of the firewall...
(L)user: It's only SIX years old!
ebtb: ...
ebtb: Sure, which version are you running?(L)user: Umm.. 1...point....5....
ebtb: 1.5? Sorry, we don't support anything older than 4.0 since that's when we purchased it from Company X.(L)user: Well, Company X sent me to you guys....
ebtb: I apologize for the confusion, but that's a really old version of the firewall...(L)user: It's only SIX years old!
ebtb: ...
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Date: 2007-09-26 09:17 pm (UTC)Gets mad at me because I am tell him it's not supported because it's too old. His response "It's only 7 years old."
20 mins of my life wasted explaining NOT SUPPORTED and it's TOO FREAKING OLD.
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Date: 2007-09-26 09:20 pm (UTC)I think what really surprises me the most is that their computers are actually in good shape after all of those years - that they did not bite the dust at least after the first three years of not being under warranty.
And it's always Bill Gates'/Apple's/Satan's fault that they're not allowed to use the same piece of equipment throughout their lives.
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Date: 2007-09-26 09:25 pm (UTC)no subject
Date: 2007-09-26 09:29 pm (UTC)no subject
Date: 2007-09-26 09:42 pm (UTC)It's like having a toaster which works exactly as designed, but your bread no longer can fit inside.
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Date: 2007-09-27 03:41 pm (UTC)no subject
Date: 2007-09-27 03:43 pm (UTC)no subject
Date: 2007-09-27 10:13 pm (UTC)If we're insulting, we're serious.
If we're funny, we're serious.
If we're not any of these, then we're being sarcastic.
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Date: 2007-09-26 09:26 pm (UTC)no subject
Date: 2007-09-26 10:53 pm (UTC)no subject
Date: 2007-09-26 11:26 pm (UTC)no subject
Date: 2007-09-27 02:07 am (UTC)That makes me happy.
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Date: 2007-09-27 06:37 am (UTC)no subject
Date: 2007-09-27 06:45 am (UTC)no subject
Date: 2007-09-27 06:48 am (UTC)no subject
Date: 2007-09-27 06:51 am (UTC)and no, they don't build em like they used to... woe is me for such a thing.
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Date: 2007-09-27 07:03 am (UTC)no subject
Date: 2007-09-27 07:05 am (UTC)no subject
Date: 2007-09-27 12:04 pm (UTC)I don't have the tape drive any more for it though
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Date: 2007-09-27 01:01 pm (UTC)Like piping a kernel into an aiff just to twitch people out.
*is a freak, and a ragabash*
Meanwhile, every computer I've owned had a HD. I got started late, so sue me. *Shrug*
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Date: 2007-09-27 08:49 pm (UTC)no subject
Date: 2007-09-27 12:23 pm (UTC)Our university can only support Mac OSX Version 10.3.9 (or higher), Windows XP Professional, or Windows Vista (anything but Home edition). And it's not exactly old news, either (save for Vista), so everyone in IT gets perterbed when someone brings in even Windows 2000.
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Date: 2007-09-26 10:23 pm (UTC)no subject
Date: 2007-09-27 07:51 am (UTC)no subject
Date: 2007-09-26 10:29 pm (UTC)As for old machines still running, I have a TI 99/4a that boots up and runs the built in Basic interpreter as well as some ancient cartridge games. 16K of RAM, baby!
I also have a 33 MHz Quadra 650 Mac that is still running. Is maxed out with 136 MB RAM, has two video cards that allow 3 monitors (with built in 512k VRAM on mobo) and a 4 GB scsi drive. Word 5.1a boots in about 4 seconds, Photoshop 2.5 and Illustrator 5.5 runs great. This thing is a brick and the case is strong enough for me to use as a step stool. I can't throw the damn thing away as it has never broken down. Damn you computer. Damn you to hell!
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Date: 2007-09-26 11:44 pm (UTC)Anyone that called in that day with those OSes were laughed at.
Especially the ones that tried to use USB Wireless Dongles to connect to the Wireless Router/Cable Modem units provided in some services.
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Date: 2007-09-27 06:23 pm (UTC)*twitch*
*reaches for vodka*
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Date: 2007-09-27 10:14 pm (UTC)That's actually a ripped off Netgear program that's been rebranded, and was pulled off the market due to huge errors in it.
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Date: 2007-09-28 02:22 am (UTC)*gibber*
*drinks*
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Date: 2007-09-28 02:29 am (UTC)And the Reset button on the back didn't work due to an improperly uploaded firmware update. With a bad WEP Key, so can't access it at all.
*rolls for SAN loss*
Date: 2007-09-28 03:01 am (UTC)Re: *rolls for SAN loss*
Date: 2007-09-29 02:45 pm (UTC)"Sorry, but I just can't unkink the tube from here at the office, it's kinked at your end."
Re: *rolls for SAN loss*
Date: 2007-09-29 04:13 pm (UTC)Re: *rolls for SAN loss*
Date: 2007-09-29 06:56 pm (UTC)no subject
Date: 2007-09-27 01:41 am (UTC)We had offices with 286's running DOS 2.11 with 1meg of RAM that we had to know how to support. This is when Win98 was coming out!!!
Sheesh...
Hated that job. Cheap-arsed customers...
-Az
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Date: 2007-09-27 03:45 pm (UTC)People don't get it - they may not evolve their use with technology but the applications still continue to.
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Date: 2007-09-27 10:17 pm (UTC)no subject
Date: 2007-10-01 02:52 pm (UTC)Win!!
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Date: 2007-09-27 04:06 pm (UTC)They then get a little frustrated, but I point out that I knew how to support that 8 years ago when I was first starting out, and it was old then.
Usually they sigh, and then mutter something about having to "learn" a new computer.
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Date: 2007-09-27 08:42 pm (UTC)no subject
Date: 2007-09-28 12:26 am (UTC)(I'm typing this on an iBook purchased in 2004 that won't be able to run 10.5.)