Grrrrrr

[pinuppink.livejournal.com]

Customer wanted to have his DSL upstairs and downstairs. The easiest way is with a wireless router, so I suggested this to him.

Sucty: I cant use a wireless connection cause it picks up other peoples! There is no way to keep it from doing that!
Me: Yes you can. You just need to configure it with your TCP/IP information and secure your connection
Sucty: What? Secure what?
Me: Secure your wireless connection
Sucty: How do I do that??
Me: It depends on your wireless router. You'll need to talk to the manufacturer.
Sucty: I'll just talk to a tech. Can you transfer me to a tech?
Me: ... I AM A TECH
Sucty: oh... oh... I'm sorry... I uhhh...
Me: Again, you will need to set up the wireless router according to the manufacturer's instructions.
Sucty: Okay. thank you.

he's so going to call back to talk to a "tech" who will tell him the same damned thing. He's just mad at me because I told him to delete his own emails.

Comments

[ptstech.livejournal.com]

BWAHAAHAAHAAHAA!!!

And extra points for calling him "Sucty."

[pinuppink.livejournal.com]

Sucty was an excellent typo by a friend of mine who was trying to type custy. It stuck.

Let's Pretend I'm Misogynistic for a Moment...

[crazdgamer.livejournal.com]

Yeah, transfer the man to a tech. After all, you're a girl, and girls aren't techs; they're secretaries.

[darkrose.livejournal.com]

Meh, I would have suggested he go by a reel of cable, do his own drops and wire his own ends. Seems like an appropriate punishment for such an idiot...

(I get to do this next month in my new house!)

Re: Let's Pretend I'm Misogynistic for a Moment...

[onyxrising.livejournal.com]

Yeah. I always loved taking the escalation calls for men who refused to have a woman troubleshoot their device.
I already have a high voice, and would speak as high as I could without sounding fake, just to let them think I was female too. And then I'd let them know that no, they couldn't escalate further and there was nobody else they could speak to.

[the-reda.livejournal.com]

I would have offered to do it for him.. for $100 per hour ...
People that dumb and obnoxious need to be taken advantage care of ;-)

[the-s-guy.livejournal.com]

I wonder if call centres would be interested in a voice changer on their phone system which made all the techs sound identical?

[pinuppink.livejournal.com]

ooh! we could all sound like robots! Then our customers would be nice to us to avoid a robot uprising and the end of civilization as we know it!

[wherdafux-d-cat.livejournal.com]

That or they'd think you'd were all chronic smokers who had had laryngectomies and were now using artificial voice boxes. Then you'd probably have to endure irrelevant lectures on the evils of smoking and/or endless stories about their friend/relative/relative of a friend/friend of a relative who had cancer and blah, blah, blah.....