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ex-deliveryboy.livejournal.com posting in

We provide some limited Dial-up to a small group of our customers. Basically it's a legacy as we switched gears from ISP to Unified Communications a few years ago and it still brings in a profit, so we never turned it off. Nor did we ever really "upgrade" the service.

The most irritating person to ever, ever, ever, EVER use our service just called in and stated he was finally switching to DSL.

Seriously, while most customers only have a couple of lines of notes, if any, this guys notes, copied and pasted into Word, completely unformated with paragraphs or anything, takes up 15 pages.

I think I'm going to cry I am so fracking happy.

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From:

goatavatar.livejournal.com

wtf?? what are they ABOUT?

From:

ex-deliveryboy.livejournal.com

his main thing is whenever we get his outlook or dial-up settings working properly, he can't leave them alone. He *thinks* he knows what he is doing, then when it breaks, again, he blames our engineers, saying that they made changes. Our engineers haven't made any significant changes to our ISP email in years.

Some excerpts:

From 2004:

"Transferred from ****. We spoke at great length regarding spam and the outage. I explained that our servers have been slow this week, however we are not granting refunds, as no mail was actually lost. We also discussed the Spam problem in general, and the fact that he turned his spam filtering off, so it wasn't going to block any spam. When he hit the "mark as spam" button, it was already too late. He states he will turn his spam blocking back on. I also advised that *****.com is also a spammer, as in while they may not send spam specifically from match.com, they do send via partners. I also walked him through his cookie settings. I advised that the next time he has a problem, NOT to change or try to reload anything, but just to call us. That way we can check his settings and advise if there are any problems on our side before he goes and hoses everything. 48 min call."

Jan 2005:

"I was asked for by name. 20 minute conversation explaining why a 4M attachment won't download through the mail server on a dial-up connection. Found where in Outlook 2002 he can increase server timeouts to 10 minutes, advised that is a Microsoft feature that we cannot change. Advised that broadband services offer high connection speeds and more bandwidth. Customer stated that we keep making changes to the server. advised that we have not made any changes to the server in a very, very long time. Another 10 minutes to explain that the networking tab on task manager is not that a certain percentage is being sent or received, but that he is using a certain percentage and that at 100%, no more data can be sent or received. Advised how line noise can affect connection speeds. He stated that he hasn't been sending ***** or myself certain messages directly. advised that we are usually tied up with other projects and can't guarantee that his messages will be responded to and that he should send questions directly to support@*****.***"

Feb 2005:

re: "customer called back and he's got his connection to stabilize but he's trying to use a pop3 and an IMAP at the same time, he asked if ex_deliveryboy was here and ex_deliveryboy took the call"

" [fixed email issue] Hum on the phone line was also present. I discussed Line Noise with him. ******** stated they have been having some pretty bad storms for the last couple of days. I cautioned that using a computer during heavy storms is not a great idea, even with a surge protector. Also advised how that hum can interfere with his connection and/or corrupt files during download. "

a few days later:

"Once again, I advised that we have not made any changes on his account. Once again, I advised that the hum on his phone line will disrupt his connectivity. I had customer bring up the error again, 0x8004210A. I gave him the website: http://support.microsoft.com/default.aspx?kbid=827349 which explains this error and the solution. Customer tried setting the account back up, again. I advised that if this doesn't work, he will need to contact Microsoft. Also advised that with he needs to perform the updates his machine needs. Recommended changing his email address to stop the spam."

May 2007:

Rep: "xfr from ****. cust came on phone stating our service is not working and we are not allowing him to send email with attachments to ***** email addy. cust is @ 99% of your 250MB limit and cant receive email. email is also timing out when he composes a large email. cust has been informed previous to delete email and to use an email client or compose email in notepad to avoid https sign outs. sent test email from cust acct with attachment to my ***** addy, arrived no issues. cust threatened to sue and have his lawyer contact the FTC regarding his services. review acct with *** and ****, cust hung up."