Dude, i work for dell!

[mellay.livejournal.com]

so ummm...yes, my s.o. salem has already joined and posted.

yeah. i do hardware tech support for dell's dimesion and optiplex business, military, government, and school customers, mostly dealing with ITs.
and the occassional person who buys their computer through their business for home use.
and those are the calls that i want to shoot myself in the foot during, just so i can claim i have an "emergency" and hand the phone off to someone else.

*sigh*
anyway.
nothing's more fun than starting your day off with running 90/90s, 32 bit diags, a system restore that the system shuts down during, and setting up a DFFR!
*grumble*
i love my job. i really do.
i just don't like the, oh, say, uneducated computer illiterate "computer tech"s that work for school districts in, say, Mississippi...who throw the phone down every 10 minutes and call me a "stupid bitch" to someone in the office when i try to get her to troubleshoot. and...with the optiplex gx400...like most dells...you put it on its side, push in two buttons, and lift to open the case. when i explained to this "tech" that we would have to open the case to check and reseat her memory 20 minutes in to the call, she promptly stated "I DUN HAVE NO TOOLS FOR THAT SO I CANT DO THAT" "ma'am, your system is one of the easiest to go inside, you will not need any tools whatsoever, i can walk you through this really quick" "YOU DUN KNOW WHAT THE HELL YOU TALKIN BOUT I AINT DOIN THAT I NEEDS TOOLS" "ma'am i understand your reluctance to open the case..." "*tosses phone down* I CAINT HANDLE THIS STUPID BITCH TODAY"

yeah. that's how my day started off thursday.

so yeah....i've babbled enough.
this is melissa, thank you for calling dell technical support and don't forget you can visit our website at...oh my god plz shoot me >_

Comments

[hoffman-log.livejournal.com]

Don't you love it when people call tech support, and then accuse you of not knowing what you're talking about?

Idiots...

_MaH

[mellay.livejournal.com]

haha yes i especially love it when they do it first thing in the morning.
hey, we're people too goddammit!

[hoffman-log.livejournal.com]

sometimes I fuck around with 'em discretely. I'll be saying something like:

"...yeah we've been seeing a lot of that lately. Our investigation and testing has indicated that ID-10T errors are somehow related to the wetware during the sync process..."

MOST COMMON RESPONSE: "Oh... Well can you fix it?"

I highly doubt it...

_MaH

[mellay.livejournal.com]

"i'm sorry, i think you may be experiencing the PEBKAC virus...please hold"

[oddball42.livejournal.com]

i hate thatose type of calls. ok this is xactly what we need to do, no it isnt, you dont know whats going on or howe to fix it. if i dont know why am i here with a working computer when you arent?

[mellay.livejournal.com]

hahahaha.
you know, i really want to get a shirt from tech comedy.com
maybe...
I BROKE THE INTERNET

[blackrat.livejournal.com]

I work on a helldesk/do support for a hospital...I hate calls lke that.

Sometimes, you just wanna say..

"Are you a Tech? Can you fix it without my assistance? No? Then shut up and do as you are told!"

[mellay.livejournal.com]

hahaha oh god that brightened my day a bit :D

[miguelitof.livejournal.com]

Wow, I can't believe you took a call from one of my customers! I swear I've had that woman a time or two before...

:D

[mellay.livejournal.com]

hahaha she was scary...i was afraid she was going to do the 2 foot drop test...onto my head :/

[trenthamfamily.livejournal.com]

Yipes!

I just ordered a laptop from Dell...will you be my new contact person? Kidding! I work for a HD. If I can't figure it out myself or find someone out of the couple hundred here, I'll toss the thing in the trash.

[miharu.livejournal.com]

I love it when braindead "techs" and "consultants" call my help desk and ask me things that they should have known shortly after birth. Things like "how do I get food into my mouf?" and "Should I wipe mah butt after crapping?" Yeah, and these people get paid more than me, probably have more job security, and most likely don't have to deal with dipshits on the phone all day.

[mellay.livejournal.com]

it's sad, but true. i can't believe a school district would hire a woman as ill-tempered and uneducated as that.