Well, I USED To...

[ptstech.livejournal.com]

ayelmar's post couldn't have come at a more timely, uh, time.

Offsite user has a broken laptop.  Standard protocol:

User overnights laptop.
Support repairs laptop, then returns to user.

Simple enough, right?  Of course, were THAT the case, you wouldn't be reading this...

ME: OK, we've identified the problem and ordered the part.  You need to overnight the laptop to us so that we can repair and return it to you tomorrow.

STARFISH: Can't you send me the part and let me replace it?

ME: No, actually that's my job.

SF: Well, I used to do IT.

ME:  I used to do sales.  Tell you what, I'll let you fix the laptop if you let me do your next sales call and get the commission if I make the sale.

SF: (grumbling)

Jimmy Durante said it best - "Everybody wants to get into the act!"

Comments

[the-s-guy.livejournal.com]

The part I hated most about working the phones. Talking to someone who'd been doing their job for five years, and over the course of the call becoming better at it than they were.

'Why am I doing your job again?'