My patience, it grows thin...
Aug. 16th, 2007 02:20 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
grayhawkfh.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryOK, so I'm part of the Windows engineering/Lvl. 3 support team.
It's not my job to monitor the Helldesk queue. However, when I have a moment, I check on it in case there's some information I can offer to help them (especially the obscure, agency-specific issues). What can I say: if I give them help in the ticket, maybe they won't come drool on my floor, asking for help.
So when I see a ticket that says:
Summary: Workstation is now frozen
I(ssue):workstation needs to be baselined
V(erify info):correct
T(roubleshooting):I am creating this ticket
I get annoyed.
No troubleshooting notes. No indication that anyone visited the client. No indication of any effort put forth whatsoever by the person who took this call.
F**king incompetent HellDesk Monkeys. We only have 2 good ones left - and they spend most of their 40 hrs a week cleaning up after the other ones. The rest have yet to show any inclination they have climbed higher on the evolutionary ladder than a slime mold.
I *so* want to call them on this incompetent, lazy ass bullshit. But it's not my place. I'm third tier support, not the HellDesk manager.
Fortunately, one of the two competent ones went down just now to look at the PC. He told me of a jewelry auction toolbar and some other crapware. Needs to be cleaned, not baselined. And thank heaven for that, since it contains a fairly critical app.
I swear to high heaven, I'm gonna start beating these monkeys within an inch of their worthless lives.
Ah f**kit. It wouldn't do any good. As Ron White says, "You can't fix stupid".
It's not my job to monitor the Helldesk queue. However, when I have a moment, I check on it in case there's some information I can offer to help them (especially the obscure, agency-specific issues). What can I say: if I give them help in the ticket, maybe they won't come drool on my floor, asking for help.
So when I see a ticket that says:
Summary: Workstation is now frozen
I(ssue):workstation needs to be baselined
V(erify info):correct
T(roubleshooting):I am creating this ticket
I get annoyed.
No troubleshooting notes. No indication that anyone visited the client. No indication of any effort put forth whatsoever by the person who took this call.
F**king incompetent HellDesk Monkeys. We only have 2 good ones left - and they spend most of their 40 hrs a week cleaning up after the other ones. The rest have yet to show any inclination they have climbed higher on the evolutionary ladder than a slime mold.
I *so* want to call them on this incompetent, lazy ass bullshit. But it's not my place. I'm third tier support, not the HellDesk manager.
Fortunately, one of the two competent ones went down just now to look at the PC. He told me of a jewelry auction toolbar and some other crapware. Needs to be cleaned, not baselined. And thank heaven for that, since it contains a fairly critical app.
I swear to high heaven, I'm gonna start beating these monkeys within an inch of their worthless lives.
Ah f**kit. It wouldn't do any good. As Ron White says, "You can't fix stupid".
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no subject
Date: 2007-08-16 07:30 pm (UTC)no subject
Date: 2007-08-16 08:38 pm (UTC)There is no problem that can't be solved with a sufficient quantity of high explosive.
no subject
Date: 2007-08-17 12:27 am (UTC)I've seen a few things pass in front of me that looked alarmingly like "I want a ponie. Ponie ponie ponie ponie ponie. That's what I want." And then in the place where you're supposed to give some form of implementation suggestions: "Make the geeks figure it out." *kill*