[identity profile] lildevilette.livejournal.com posting in [community profile] techrecovery
This morning Outlook Exchange server went down at work, affecting 99% of our users...

Our techs spend 2 hours investigating what could be the problem...

Then a tech finds an email sitting on the server; a luser last night tried to send a 1.12Gig email though. WTF!?! *face palm*

Date: 2007-08-03 03:46 am (UTC)
From: [identity profile] devjannz.livejournal.com
DOH!!!

Just another example of l-user error.

Date: 2007-08-03 03:58 am (UTC)
ext_23563: (Default)
From: [identity profile] vampireborg.livejournal.com
OK, wow. I totally would not put it past any of our users to try that one either.

Date: 2007-08-03 04:09 am (UTC)
From: [identity profile] ethereal-dusk.livejournal.com
Sure makes the imagination go a bit wild... :D

Date: 2007-08-03 05:10 pm (UTC)
shirenomad: (wtf)
From: [personal profile] shirenomad
Porn, obviously. The only question is: What type?

Date: 2007-08-03 04:03 am (UTC)
From: [identity profile] lihan161051.livejournal.com
Roving IT enforcer walks the aisles looking for the offender's cube ..

.. finds the cube, breaks out the cattle prod ..

.. slips up silently behind the clueless worker ..

.. a faint sound of an electric spark, a bloodcurdling scream of pain ..

.. and the enforcer fades back into the shadows.

I can dream, can't I? :D

Date: 2007-08-03 04:22 am (UTC)
From: [identity profile] gotica.livejournal.com
You know for the environment that this issue occured in, you could try to sweet talk one of the staff who have access to said device to do said act :P

And you do come true :P

Date: 2007-08-03 05:32 am (UTC)
From: [identity profile] manuka.livejournal.com
That happened to us last year... Exchange said "oh, HELL no!" and then Outlook dutifully stuck it in the user's Outbox.... and pushed the store over 16GB (It was Exchange 2000). By the time we figured out what the hell had just happened, there was enough mail in the queue to kick the store over the temporary 18GB limit you can do on 2000 to fix oversized store problems.

Took me a week and an emergency upgrade to Exchange 2003 to fix that problem. Over 4th of July. It was teh suck.

Date: 2007-08-03 06:01 am (UTC)
From: [identity profile] forge.livejournal.com
I am assuming you were not arrested, because the murder was just...

;-)

Date: 2007-08-03 12:03 pm (UTC)
From: [identity profile] http://users.livejournal.com/hub_/
And they sell that sh*t?

Date: 2007-08-03 09:38 am (UTC)
ext_8716: (Default)
From: [identity profile] trixtah.livejournal.com
Actually, the biggest WTF is the fact the Exchange admins hadn't configured message size limits so the server wouldn't even try to accept such a ridiculously sized message. I'm so meeeean with my 10 meg limit.

Date: 2007-08-03 11:15 am (UTC)
From: [identity profile] blossomingfire.livejournal.com
Yes, this. WTF?

Date: 2007-08-03 11:30 am (UTC)
From: [identity profile] mouser.livejournal.com
You say that, but we've set ours to 10m as well and it STILL took a while to convice a VP that it would be pointless to let him send a DVD by eMail.

"But he has to have it NooooooOOOOooOOWWW!!!"

"He's across town. Drive there, it's quicker!"

Date: 2007-08-03 01:25 pm (UTC)
From: [identity profile] compwizrd.livejournal.com
i had to set ours to 1gb, as some people were sending 400+ meg .xls files. it's scary how much you can abuse Excel...

Date: 2007-08-03 04:43 pm (UTC)
From: [identity profile] tragicsupergirl.livejournal.com
400 meg Excel?!?!

What the HELL do you have to do to reach that size? I use Excel in as much ways as possible and abuse the hell out of it and still don't manage to come above 20 megs (and feel shitty for it and don't even attempt to mail it, just store it on a shared folder).

Date: 2007-08-03 05:17 pm (UTC)
From: [identity profile] compwizrd.livejournal.com
stick a few pictures in there, resize them a few times, move them around a
bit. open save open save a few more times to be safe.

it'll be a good size in no time

i usually open them in openoffice, file-save-as, and they're 15 meg.. damn undo information that excel stores!

Date: 2007-08-03 05:28 pm (UTC)
From: [identity profile] tragicsupergirl.livejournal.com
AAARGH! Pictures in Word and Excel will one day be the death of me. I've got people in the office sending me Word documents in which they have pasted a picture and they show it as about 200x150 pixels. Only... The original picture was 3000x2000 and that's what they posted in Word and only then resized it. I forever keep telling them that they should resize first and only then paste it in Word. Makes the difference between 15 MB and 800 kB.

Doesn't work though..

Date: 2007-08-03 05:32 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
Our finance department has such files, especially 'round budget time.

We had to toss more memory in all their computers because they were bitching about it being too slow.

Date: 2007-08-03 05:43 pm (UTC)
From: [identity profile] tragicsupergirl.livejournal.com
Is it a really big company or are they just using every single option to make charts and add pictures and the like?

Over here I've never seen files reach that size even around budget time or around the time that the annual results have to be reported back to the holding that we're a part of.

Date: 2007-08-03 01:34 pm (UTC)
From: [identity profile] xforge.livejournal.com
Ours is four. They want more than that, we'll burn 'em a disc, or they can burn it their bloody self.

Date: 2007-08-03 06:05 pm (UTC)
From: [identity profile] wignersfriend.livejournal.com
We have a 4MB limit too. We don't have any burners in our office for security reasons, though. Though, perhaps if it's important enough, we could engrave the data into their flesh. We'd have to modify a punch card reader, but it just might work. Then they might stop whining about not being able to send un-resized personal photos.

Date: 2007-08-04 04:52 pm (UTC)
From: [identity profile] canray.livejournal.com
I think I told you guys about the nightmare I had about the Devil's Punchcard Machine that's in Hell, using Human Souls as Cards, eh?

Date: 2007-08-03 01:56 pm (UTC)
From: [identity profile] berkeleyfarm.livejournal.com
Agreed.

(FTP for the large file transfer win.)

Date: 2007-08-03 09:10 pm (UTC)
From: [identity profile] kastinkerbell.livejournal.com
That was my first thought.

Date: 2007-08-03 09:44 am (UTC)
From: [identity profile] knirirr.livejournal.com
It's unfortunate that users usually aren't aware of any other means of sending a file — perhaps some education is in order.

Where I used to work, the admin staff send the (frequent) memos from the management as large Word or Powerpoint attachments, which most users in the department would save, causing the mail servers to fill up and crash.

Date: 2007-08-04 04:53 pm (UTC)
From: [identity profile] canray.livejournal.com
Nuke 'em from orbit, the only way to be sure they'll learn.

Date: 2007-08-03 10:06 am (UTC)
delta_mike: (Default)
From: [personal profile] delta_mike
Hmm. The more I hear about Exchange, the less I want to go near it..

Date: 2007-08-03 11:31 am (UTC)
From: [identity profile] mouser.livejournal.com
Meh, it's good and bad. Lots of possibilities, but many of the default settings are "wack"

Date: 2007-08-03 11:33 am (UTC)
From: [identity profile] mouser.livejournal.com
Paraphrased "All Software sucks. All Hardware sucks."

Date: 2007-08-04 02:25 am (UTC)

Date: 2007-08-03 11:36 am (UTC)
falnfenix: A dark purple horse with a pale purple mane snorts ice crystals into the air. The background is dark blue.  Beneath the horse's head is the word SKYDANCER. (Default)
From: [personal profile] falnfenix
Exchange is...well, not terribly pleasant...but it's worlds better than Groupwise, which is what my company uses.

good god i hate Groupwise...

Date: 2007-08-03 01:46 pm (UTC)

Date: 2007-08-03 03:53 pm (UTC)
From: [identity profile] forever-damned.livejournal.com
Exchange is fine - as long as its configured properly, maintained and not abused.

Date: 2007-08-03 07:18 pm (UTC)
From: [identity profile] soruk.livejournal.com
s/abused/installed/

Date: 2007-08-05 07:12 pm (UTC)
From: [identity profile] pixelchik.livejournal.com
Here here!

Date: 2007-08-03 09:13 pm (UTC)
From: [identity profile] kastinkerbell.livejournal.com
Where I work, our system is run with Dovecot e-mail software (previously UMIMAP and Cucipop). This allows *any* client to work (though all flavors of Outlook seem to pine for exchange). We get all kinds of people whining about how we don't use exchange. I should just put together some boilerplate with all of the reasons why we don't use it.

Date: 2007-08-03 01:30 pm (UTC)
From: [identity profile] xforge.livejournal.com
We have a lovely and talented young lady back in Creative Marketing who routinely tries to email multi-gigabyte files. She's giving me a facial tic. The fun part is, the messages clear her client because she's on a Mac, and the only way she even knows anything is wrong is when her email gets shut down because her mailbox is over-full. ::twitch::

Date: 2007-08-03 05:34 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
Ouch.

at the last place I worked at, we had this funky mail server program that took well over an hour to start up due to some bizzarre reason or other with reading the filestore.

One has to wonder if they ever decided to just expend the exchange server of the company they merged with...

Date: 2007-08-05 03:10 am (UTC)
From: [identity profile] calriddia.livejournal.com
*A GASP* I agree with the above mentions... had to be pr0n.

I recently had to explain to a customer that 93MB zipped file is not going to make it through ANY mail system (their ISP or our mail servers). So much fun. However, her sending that large of file did not stop anything from working... but WOW!

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