Die In A Fire

[wibbble]

I waited until after the call before I told the brain-doner to die in a fire today, although it was a close thing.

So your laptop can't connect to your wireless LAN? That's nice. WHY THE FUCK ARE YOU TALKING TO A MOBILE PHONE MANUFACTURER?!

Die. Die. Die.

Same prick then got even more huffy when I couldn't help transfer data directly from his old phone, made by a competitor. Shockingly, our software only works with our phones...

Somewhere, there's a fire with that guy's name on it.

Comments

[kedemel.livejournal.com]

...I feel your pain. I worked for Samsung Mobile for close to a year, and I had dozens of calls with people going, "My t.v. broke, fix it!" or "I'm stranded on the side of the road! Help me!"

I love the people who called up with other phones and were shocked, shocked I say!, when we wouldn't support 'em :P

[wibbble]

Samsung UK support do everything from TVs to fridges to phones. They're based one floor up from us, and are currently hiring most of my department since our client - nameless until the contract's over - is not renewing the outsourcing contract.

Samsung have a 'happy call survey' and little signs on the desks saying 'it is never appropriate to hang up on a customer'. Actually, I think it's /frequently/ appropriate to hang up on customers. I'm not their punching bag, and I'll be damned if I apply for a job with 'happy' in the title. Their idea of 'general support' is to ask which device the caller has and pass them to the appropriate 'tech' team. I listened in with the AV (TV/DVD/camcorder) teach team. Telling people how to plug cables into their TV is not tech, and I knew more about AV cabling than the 'tech' agent I listened in to.

So I'm looking for a job outside the company. Should reduce my commute, too.

[kedemel.livejournal.com]

*nods* We had a little more leeway - if they cursed, we gave them a warning, then hung up.

General cell phone tech support was a joke - turn it on, off, read the manual. I did the data phone support - slightly (I stress slightly) more challenging.

[canray.livejournal.com]

Mobile Phone or Portable Phone?

Wireless-B and Wireless-G can have interference with Portable Phone.

And some people can't tell the difference. :-S

[wibbble]

What Americans call 'cell phones'.

And it was a configuration issue - he didn't know how to set his laptop up. I wasn't about to help him. :op

[canray.livejournal.com]

Mobile Phone then. Some idiots think that "Wireless is Wireless". :-S