[identity profile] forge.livejournal.com posting in [community profile] techrecovery
some of you will probably get a giggle out of this.

I was on an interview, as I got fed up with my previous position, and my interviewer opened up for any questions.

HIM: Any questions you'd like to ask me?

ME: Yeah, Windows is obviously a given, but what other platforms do you support?

HIM: Mac...

ME: From which version?

HIM: 8.6 and newer

ME: Any of the Linux Flavors?

HIM: ...how often do you think the average Linux user really needs to call tech support for a DSL issue...?



...pwnd

Date: 2007-07-28 01:48 am (UTC)
From: [identity profile] brutalentropy.livejournal.com
You'd be surprised... when I worked for a small ISP in a semi-rural town we had about 4-5 customers that used Linux...... and had no clue wtf they were doing. We all thought it was because they had a friend that installed it for them, or something. Most of them seemed too clueless to have installed it themselves.

Date: 2007-07-28 01:16 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
that's not suprising. That's just meh. And at the point that you hear about it, you just hang up.

Date: 2007-07-28 02:02 am (UTC)
From: [identity profile] lrdjester.livejournal.com
That is great.

[livejournal.com profile] brutalentropy is right though, there are the clueless ones. But they are the friends and relatives of those of us that try to protect the ones we love from the perils of Microsoft.

Date: 2007-07-28 02:43 am (UTC)
From: [identity profile] brutalentropy.livejournal.com
oh don't get me wrong, it was still a breath of fresh air... we'd usually just have them bring it in instead of trying to figure it out over the phone (yay for small towns) and it was always fun to show them things they didn't know ;)

Date: 2007-07-28 02:40 am (UTC)
From: [identity profile] mtlchick.livejournal.com
I work for a HUGE DSL provider and I'd say your interviewer was right. I have only ever had 1 confuse Linux users in 7 years of tech support. Usually these are the people that call in and have already done all their troubleshooting, etc and are just calling with their log/IP/whatever info handy to tell me we broke something. These tickets get sent off with "This is an actual TECH. Dispatch."

Date: 2007-07-28 01:18 pm (UTC)
From: [identity profile] dysan27.livejournal.com
Yeah, my friend did that once, it took him 30-45 minutes and 3 agents to realise he knew what he was talking about. And 1 minute for the network tech to confirm what he was saying and reboot the router that had crashed.



Date: 2007-07-28 03:27 am (UTC)
From: [identity profile] trayce.livejournal.com
Now thats a boss I'd wanna work for :D

Date: 2007-07-28 04:37 am (UTC)
From: [identity profile] asbrand.livejournal.com
Linux? Pah...

Real geeks use Unix. :-D



-Az
(owner of 3 FreeBSD unix boxen)

Date: 2007-07-28 08:28 am (UTC)
From: [identity profile] liber-cogito.livejournal.com
But Ubuntu is so pretty! It satisfies my geekiness and girlyness all in one!

Date: 2007-07-28 10:36 am (UTC)
From: [identity profile] arkady.livejournal.com
Heh. In our shared household, we have 2 FreeBSD boxen - one running 5.3, the other 4.8 - I really ought to get around upgrading the 4.8 machine at some point.... We also have two laptops running Ubuntu, and three Macs - one of which is dual-boot Mac OS X Tiger and Ubuntu.

I and my housemates were at our favourite pub recently (excellent food and all the WiFi you can eat for freee!) and a friend expressed dissappointment that my housemate's laptop was a Mac PowerBook; he tought with all the geeks present, at least one of them should be running Linux. Not looking up from my meal, I told him it was running Ubuntu. A minute later he exclaimed "So it is - that's KDE!" as he opened it up to look.

We do have one Windows box - borrowed from a friend and set up because a housemate was applying for a position as a home telecommuter with Teletech and they'd stipulated a need for a Windows machine. It currently sits beneath my desk, powered off, and makes a handy cofee-mug rest.

Date: 2007-07-28 11:31 am (UTC)
From: [identity profile] knirirr.livejournal.com
Surely anything unix-like will do?
I generally use Macs for the desktop and Gentoo for my servers, but have used FreeBSD on occasion. It was OK, but I didn't think that ports were as nice to use as portage (though kernel compilation was good). I have both ports and portage on my Mac.

Date: 2007-07-28 11:55 am (UTC)
From: [identity profile] coren.livejournal.com
I actually had to call Speakeasy about my DSL link going dead at seemingly random times, so yeah while linux users may not have to call about OS issues, we still have line issues like everyone else ;)

Date: 2007-07-28 01:05 pm (UTC)
From: [identity profile] the-s-guy.livejournal.com
I wonder if there's a percentage graph anywhere showing how accurate users of various OSes are likely to be if they ring up saying there's a problem at the ISP's end?

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