techrecovery | Screamer

So I get a call from a female customer and she sounded really irritated. Since she came in on the L1 queue, I had to get a bunch of info from her before proceeding. The call went something like this...

ME: Thank you for calling *****, My name is Melissa. Can I please get your telephone number?
EU: **********
ME: And the name on the account?
EU: Kathleen
ME: And am I speaking with Kathleen?
EU: YES
ME: And is the callback number the same number you just gave me?
EU: I HAVE ALREADY BEEN THROUGH ALL THIS, YES, THE NUMBER IS THE SAME!!
ME: And what operating system are you running?
EU: YOU SHOULD HAVE ALL OF THAT IN YOUR NOTES BECAUSE I JUST GOT OFF THE PHONE WITH ONE OF YOUR COLLEAGUES AND HE SHOULD HAVE PUT IN ALL THE NOTES WITH THAT INFORMATION.
ME: Okay, let me take a look at the past notes from today to see if that information is in there. *checks* Unfortunately, the past notes do not show your system information. It does show that you were having a DSL sync issue, and you were referred to *** to get that resolved.
EU: THAT'S ALL TAKEN CARE OF AND I JUST NEED TO CONTINUE GETTING THIS FIXED!
ME: Okay, I would like to get your system information so that I can log it into my notes, so that it WILL in fact be logged into the database.
EU: *SIGH* WHAT DO YOU WANT ME TO DO?!?!
ME: Do you see a "My Computer" icon on the desktop?
EU: NO!! THE LAST GUY TOOK ME INTO THE START MENU. YOU SHOULD HAVE ALL OF THIS INFORMATION ALREADY!!
ME: But I don't ma'am, so I would like you to go to the start menu, go to settings and click on control panels.
EU: *SIGH* WHAT DO YOU WANT ME TO FIND?!?!
ME: Are you in the control panels yet?
EU: WHAT DO YOU WANT ME TO FIND?!?!
ME: I want you to let me know when you're in control panels.
***long silence*****
ME: Are you in control panels
EU: YES!!! WHAT DO YOU WANT NOW?!?!?!
ME: Please double click on System. What does it say here on the general tab
EU: WINDOWS XP!!!!
ME: Alright, now how is this computer connected to the device? Is it ethernet or USB? If you're not sure of the difference, what color is the cable?
EU: IT'S BEIGE!!
ME: Does it plug in above the power cable, or right below the phone cable?
EU: (now screaming and not just yelling) YOU SHOULD ALREADY HAVE ALL THIS INFORMATION!! I SHOULDN'T HAVE TO GIVE YOU ANY OF THIS STUFF. I HAVE ALREADY BEEN THROUGH ALL OF THIS!!! THIS IS RIDICULOUS!!
ME: I am very very very sorry that it was not logged before, since that is the case, I need to get this information to be able to help you.
EU: (still ranting) WHY CAN'T YOU JUST FIGURE IT OUT AND HELP ME
ME: Ma'am, there is no need to be yelling at me. I am not yelling at you. I am trying to help you and prevent you from having to answer these questions the next time. If you continue to yell at me, I WILL be discontinuing this call.
****this next part is literally what happened****
EU: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHH <--screamed at the top of her lungs

ME: *click*