Raaaaaaaarrr

[polarbee.livejournal.com]

Okay people. Work with me here. I am trying my hardest to clean your computers so your ISP will reenable your account.

STOP SHUTTING DOWN MY SCANS THE MOMENT MY BACK IS TURNED!!!!

You have more than one machine that is infected. I need to be moving back and forth in an attempt to save time. This is the third time I've moved back into an office only to find the scan shut down. "Ooops! Tee-hee. I just needed to open this Word file so I closed that. I guess I should have asked you first. Tee-hee!."

KILL!

Comments

[canray.livejournal.com]

"Oops! Tee-Hee! I just banned your department completely due to your ineptitude until I can do the whole scan in order to protect the entire network."

[kuangning]

The solution is obvious: stay to babysit the scan for as long as it takes, then submit overtime if possible. When asked why, explain that that was the only way you could make sure they allowed the scan to complete.

[jjjiii]

Someday the AV guys will write a mode that will allow silent scans that operate in the background without any UI, just like the malware that they're designed to catch.

[polarbee.livejournal.com]

Well, you can do that from the symantec system center console, assuming symantec hasn't been borked on the client computer. Which it had been in this case. *sigh*

[caerleon.livejournal.com]

Ahh.. Symantec.. that says an awful lot in just one word..

[polarbee.livejournal.com]

Yes. *sigh*
The place I work is a symantec "partner" so we push it at all of our clients. It makes me cry. I really wish I could convince my boss to go with something else. Personally, I love NOD32.

I'm getting so sick of fixing symantec recently. I spent four days at one clients because their entire system came down. Every single computer had to have symantec removed, completely scanned, and then symantec *shudder* reinstalled.

And I STILL couldn't convince them to change.

[trixtah.livejournal.com]

Assuming they're Windows machines, Window key + L goes a long way.

[moopet.livejournal.com]

On a related note, what is it with people not realising their computers can multi-task? I've lost count of the number of people I've seen or spoken to on the phone who have to close each window before opening another or who come up to the machine you've been working on and systematically close every window in turn (with the mouse) and then open explorer because they needed to borrow it for a minute. Rude bastards.

[tjernobyl.livejournal.com]

Take away their mice for misbehaviour!

[nastajus.livejournal.com]

As a preemptive measure.

[ptstech.livejournal.com]

First time, warning.

Second time, confiscation. No exceptions, no excuses. Of course, if you're working with more than a few at a time, that gets unwieldy. But that's how it's gotta be, especially if there's a bug running loose...