Im tryin' to reload mah winders!
Jul. 18th, 2007 08:58 amHey all, I'm a new reader here, just sharing a recent phone support call I got in May towards the end of the school year.
The call starts with a panicked user with an sometimes unbootable, always slow-as-hell WinXP machine completely eaten up by Limewire-derived malware. In other words, a typical college student machine. The caller wants to reload Windows.... I'm doubtful she will ever install a proper driver for anything, but whatever, I'll start her on the format and be done with the call. It's nearly quittin' time.
So the Windows CD is in the drive, and the computer is trying to read it. About 25 minutes later, after rebooting, trying to access the boot menu, and going into the BIOS and checking the boot order, I'm at a loss why the damn thing isn't booting from the CD. As it turns out, the CD I hear spinning up over the phone is a Ludacris album. The Windows CD... well...
Here's my commemorative poster:

The horror... the horror....
My first clue was when I asked her to re-insert the CD one more time, and I heard the squeeeeeeEEEEEEEEAAAAAAK!!!!! of the lid opening. Squeak? Did I just hear ****ing... squeak?!
I'm going to need a beer.
The call starts with a panicked user with an sometimes unbootable, always slow-as-hell WinXP machine completely eaten up by Limewire-derived malware. In other words, a typical college student machine. The caller wants to reload Windows.... I'm doubtful she will ever install a proper driver for anything, but whatever, I'll start her on the format and be done with the call. It's nearly quittin' time.
So the Windows CD is in the drive, and the computer is trying to read it. About 25 minutes later, after rebooting, trying to access the boot menu, and going into the BIOS and checking the boot order, I'm at a loss why the damn thing isn't booting from the CD. As it turns out, the CD I hear spinning up over the phone is a Ludacris album. The Windows CD... well...
Here's my commemorative poster:

The horror... the horror....
My first clue was when I asked her to re-insert the CD one more time, and I heard the squeeeeeeEEEEEEEEAAAAAAK!!!!! of the lid opening. Squeak? Did I just hear ****ing... squeak?!
I'm going to need a beer.
no subject
Date: 2007-07-18 02:06 pm (UTC)no subject
Date: 2007-07-18 02:54 pm (UTC)no subject
Date: 2007-07-18 05:15 pm (UTC)Seriously who still uses an HP that old his was new in 01 and I don't think they made that style much after that but maybe I am wrong.
no subject
Date: 2007-07-18 06:09 pm (UTC)no subject
Date: 2007-07-18 09:54 pm (UTC)She knew better, and the only "Web Program" she was comfortable using was AOL!