But the dimensions...

[calriddia.livejournal.com]

So, my first story post. Hope it lived up to everything I dream of. :P

Building websites can have it's moments. I know that with videos in sites you usually don't want it to be massive and what not, but I can only repeat something so many times...


Sir: So I will need one of your tech people to contact me about the video I want to put in my site.
Me: Like I said previously, the video just needs to be avi, mpg or wmv format. That's all the specifications we have.
Sir: oh okay... (on to another subject)

Two days later...
Sir: I still need to talk to someone there, one of the tech guys, about my video.
Me: Well, like I said before. The only specifics we have is that it be in avi, mpeg or wmv format.
Sir: Well, the dimensions.
Me: It's up to you to determine the dimensions. Just remember the bigger the size (this is where I made my mistake) the more bandwidth you might possibly suck through.

Then ensues a conversation about bandwidth

Today
Sir: So with my video...
Me(holding my head in my hands): What were you curious about with the video (hoping to avoid)?
Sir: I still need to speak with one of your tech guys about the dimensions I need to make the file.
Me: LIKE I said before, as long as th file is in avi, mpeg or wmv format, we can play it through our specifications. We do not have set dimensions in which the video needs to be. It can be wide screen, it can be small. The only suggestion we really give is the size of the video. Don't make it to large because you will suck through your bandwidth.
Sir: Well, what if I go over my bandwidth every month?

...I explain pricing for bandwidth...

Sir: Okay, well, since I guess there is no one there who can help me with what I need for the video, I will mail it to you.
Me(staying nice and bubbly): We don't really help with videos, we just ask that it be in the previous said formats. There are no specifications that we live by.
Sir: Well, I do thank you for being so understanding and willing to work with me. I know that I have kind of been badgering you about everything. You always have such a nice tone and everything which is really great. I will send you the changes I have (which is like the 18th change he has made) and have my colleagues look over it and we should be good to go. Thank you!

I ended the call appropriately, slammed the phone down, took a deep breath and took a nice looooong walk about the center.

I also kept saying HTML code and the guy had NO idea what that was. Yet, he knows all about needing specifications for video. In his defense, I know that sometimes people request it to be a certain width and height, but how many times can you tell one person the same thing? That was 3 our of maybe 8 times we conversed about it.

There are days when I really dislike being a girl techy.

Comments

320x240

[rorted.livejournal.com]

Problem solved.

Re: 320x240

[major-error.livejournal.com]

nah... Quarter it just for the inconvenience.

Re: 320x240

[canray.livejournal.com]

Bah, 8-Bit Graphics are all that's allowed!

[mouser.livejournal.com]

"Sir, our tech guys think your video sucks and you shouldn't use it."

[calriddia.livejournal.com]

I thought about telling him that an animated gif would be the way to go. XP

[naggy.livejournal.com]

1 x 1. That will also help avoid high bandwidth costs.

[azurelunatic]

*facepalm*

[sethb.livejournal.com]

Sir: I need to talk with one of the techs about my video.

Girl Techy: Just a moment sir. . .
<30 seconds of hold music>
Girl Techy: Tech Department, how may I help you?

[jennielf.livejournal.com]

Hey! That sounds like what I have to do everyday (at least twice)...
At least most of my older male customers have learned, and some of them only specifically ask for me now...its a little weird...

[berkeleyfarm.livejournal.com]

"Sir, I *am* the tech guy."

I don't answer my phone with ", this is Charlotte" but with my full name. Otherwise people think I'm, erm, the AA/call router.

It's about even money - some people seem to need to hear tech advice from someone with a penis, but some skittish people are far less threatened by my double-X. I haven't had "external" clients in my career, and at some times it was me or nothing, so most people learned to deal.

(Hi Seth!)

[berkeleyfarm.livejournal.com]

well crap. that quote was "[dept name], this is Charlotte" with triangle brackets but I forgot that El Jay gets funky about things in triangle brackets. I shoulda used the $DEPT convention ;).

[geekgrrl-ca.livejournal.com]

some days if my customer's had half a brain they'd be dangerous
i find raising my voice and talking slowly when repeating my self also helps... they ask why are you shouting and I say well you didn't hear me the first time so i got louder so you could hear me....