(no subject)

[inahandbasket]

dear annoying user...
No, Dell does NOT take 3 weeks to replace a part, we pay them for next day service for a reason.
No, you do NOT need a new machine as a result. It's a simple hardware replacement, and will NOT take 3 weeks, for the tenth time.
-inahandbasket

dear Dell technician...
I'd appreciate you not sending me an e-mail regarding an urgent issue requesting the service tag of the laptop in question, WITH THE SERVICE TAG of said laptop IN THE BODY OF THE EMAIL!
You are the reason that techies as a stereotype are scorned, second-class citizens, and the subjects of ridicule.
-inahandbasket

Comments

Re: Dell down under

[sethb.livejournal.com]

You know, if you're spending millions a year, it might be a lot cheaper to buy spares and a lousy service agreement. Something breaks, you replace it with your onsite spare (15 minutes), then mail the broken one to Dell to get it repaired/replaced in a couple of weeks.

Unless, of course, you have a way to force Dell to refund the cost of the service when they don't respond in 4 hours.

Re: Dell down under

[rorted.livejournal.com]

The largest component in that cost is the hardware itself, service fees are a fraction of that. When you've got centralised infrastructure on-site spares are good, because one part serves as redundancy for many servers. However in a one-server-per-site scenario, you're effectively doubling the cost of your infrastructure, and that's without taking into account that 90% of the sites don't have an onsite IT person and the costs associated with sending one there.