inahandbasket: animated gif of spider jerusalem being an angry avatar of justice (Default)
[personal profile] inahandbasket posting in [community profile] techrecovery
dear annoying user...
No, Dell does NOT take 3 weeks to replace a part, we pay them for next day service for a reason.
No, you do NOT need a new machine as a result. It's a simple hardware replacement, and will NOT take 3 weeks, for the tenth time.
-inahandbasket

dear Dell technician...
I'd appreciate you not sending me an e-mail regarding an urgent issue requesting the service tag of the laptop in question, WITH THE SERVICE TAG of said laptop IN THE BODY OF THE EMAIL!
You are the reason that techies as a stereotype are scorned, second-class citizens, and the subjects of ridicule.
-inahandbasket
(deleted comment)

Date: 2007-07-11 04:16 pm (UTC)
From: [identity profile] hisamishness.livejournal.com
Typically our Repairs guy orders parts, they show up the next day, he swaps them, and we're back in business.

Yes, we buy 3 year no-fault warrantees on just about everything.

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