Meh, subject goes here.

[kyidyl.livejournal.com]

So, after reading this comm I had this thought. This applies mostly to helpdesk support type places then to those of you who are office admins and on site help, but does anyone else ever get sick of dealing with IT's IT dept? People who upkeep tech helpdesk machines/servers/etc. generally tend to be, in my experience, assholes. Anyone else have an opinion?

Oh, and, there's a new guy on our team and I REALLY want to wring his neck. Yes we CAN migrate computers from one side of the company to the other, asshole, so you should _NOT_ be leaving them VMX's saying they have to by new computers. Exit stage left, kthnxbai!

Comments

[vortex.livejournal.com]

Of all of the Large companies I've worked for, IT/Helpdesk took care of our own computers...

[jecook]

The place I work at handles *all* the systems: all the back office machines, all the servers (except for *one*, but that's a special case: the vendor handles that one), even the IT department's internal use machines. (i.e., the shared workstations, the machines the apps people and devleopers use, and to a limited extent Network's workstations. We also class the various employee use kiosks as IT systems as well, along with the computer training lab.

The only reason I have not carried out my semi-serious threat to re-image the tech machines is primarily because I'd rather like to stay on the good side of my co-workers.

As far as the apps guys, I have pretty much an informal deal with them that I tell them when I'm doing PMs on the internal systems: I don't care what apps you load on it, but if it's a non-company approved app (i.e., iTunes, Firefox, etc), they are on their own for support. And if one of those apps breaks something and I have to fix it? Tough shit, it's going. For the large part, I try to keep the network and Apps folks as happy as possible, because I can (and do!) send them issues that stump me. (and I is hard to stump)

[maltor.livejournal.com]

About 10 years ago I worked at a call center that handled 20+ accounts supported by about 400 people. We had 3 guys that supported 400 $company PCs on the $company network, plus about 200+ additional PCs that were on end-caps and directly connected to external #client networks before eventually being phased out in favor of VPN access and citrix clients from our $company PCs. They also supported the back-end servers that housed our procedures databases, call tracking systems, etc.

Anyway, at any given time there were 3 people tasked with supporting those systems. For the most part, they were ok when dealing with us. The big surprise came from the guys that moved up from being phone monkeys into that job. They were always complete assholes when we called in system problems.

Maybe it was just that I worked nights and weekends. The day shift folks usually only had 1 #company PC and a shared $client endcap PC. But because we worked off-shift, that meant we usually supported 6+ clients and had 1 $company PC and 4 or more $client PCs at our desks. They balked when they moved our group from one side of the floor to another and had to carefully regen all those ports. They also balked when we asked for KVMs so we could have a little usuable desktop space in our work areas. As if 4-port KVMs was going to break the budget any more than putting 5 17" monitors on our desks.

[harry-whodunnit.livejournal.com]

Oh God yes. The user's are no problem, but the other teams in my own department expect to be bowed and scraped to before they'll do their job. Won't process tickets, won't return calls, then complain that there's no inter-team communication at the monthly meeting. Bastards.