$LUSER, you are not the most important person on earth.

[laptop-mechanic.livejournal.com]

Yes, $LUSER, I realize you're a very busy person. I appreciate that you have lots to do. I looked at your machine SIXTEEN DAYS AGO and ordered parts, which came the next day. But you'd already taken the machine to use while the parts were coming in, because you didn't think I was serious when I said they'd be here next day. And just NOW you decide to bring in the machine, despite my repeated attempts to contact you. And yet you want it back today. And since you have now become my oldest active repair, I get to drop everything and get right on it.

This would have been DONE fifteen days ago if you could have bothered to bring the damned thing in.

Comments

[the-s-guy.livejournal.com]

Rule of Tech: If the end-user considers their time more important than the technician's time, the end-user can damn well phone in and arrange a mutually agreeable schedule.

Addendum: No matter who the end user, their time is not more important than the collective time of the entire client base / employer.