(no subject)

[kyidyl.livejournal.com]

today's stupid ticket of the day award winner: "customer wants to change the time on her screensaver from 15 mins to 30".

WTF. And you can't do that WHY? You're going to waste two days of their time waiting for us to call for something that would take you THREE frelin' seconds. And if you changed it and it didn't stick? It's a local policy on the machine (this may seems a stupid thing to set policy for, but their VPN client will not connect if it sees that the computer doesn't have a screensaver enabled with at least a 15 min. timer. Company policy is to lock your machines when you're AFK. They do this automatically after 15 minutes of no activity. The screensaver rule is retarded, but it's still there.) and there isn't JACK SHIT I can do about it. Thank you, and here's your coach. Hope your butt hurts.

Oh, update on Vista man. Apparently his kids bought two copies of Vista and then upgraded his desktop (home machine) and his laptop (our machine) as a father's day gift. On the surface, cute. But there's just so much wrong with that...Why did your kids think they were allowed to touch your laptop (I bet I'd have found games and spyware and crap on it if I'd seen it before the reimage)? If they upgraded it instead of a clean install, why the fuck did they have your password? Why didn't you think it odd that your laptop was missing for several hours? And...where the hell did your kid get like $500 ($800 if MS isn't still doing the buy ultimate and be able to buy two other copies for $50 thing.)? Boo on you for having the money for this but not more brains then me (since I make less.).