I AM BUT ONE WOMAN. STOP BUGGING ME.

[red-scully.livejournal.com]

Dear Finance Luser

Yes, I know you are having trouble changing your password.  Thank you for telling me earlier that you'd been in the pub all lunch time, before hanging up without letting me finish talking you through logging back in with the default password.  It's not my fault that when you called back to admit that you hadn't been listening properly, I was on another call.  It's also not my fault that the official turnaround on these jobs is 2 hours, so if I decide you can wait ten minutes whilst I call someone else who's been waiting for something else for days on end, live with it.  DO NOT CALL ME SEVEN TIMES IN SEVEN MINUTES.  (I'm not even exaggerating.  The call logger looked like she might cry)  If she tells you I'm on the phone, and will call you back as soon as humanely possible, how about you just sit back and work on something that doesn't require the computer for a few minutes?  If my manager then pulls me into the hallway for an urgent 2-minute discussion, try to refrain from calling and shouting, "I'M STILL WAITING" when the call logger answers the phone.  And when I finally DO call you, do NOT answer the phone, "YOU ARE A WASTE OF SPACE."  I'm sure it seems funny to you, but I'm not amused at all.  Let me finish my sentences before talking back.  Do NOT interrupt me before I've finished reading out the new password to you - especially by announcing "DUZ NOT WORK!"  Of course it doesn't work.  You haven't finished yet.  If something isn't working and I'm trying to figure out why, how about letting me think for a minute?  Do you honestly believe that endlessly repeating, "I NEED TO GET IN NOW I'M BUSY ZOMG!!ELEVEN!" is going to help me figure your problem out?

I hope you drown in a pile of invoices.

No love,

Me.

Comments

[sethb.livejournal.com]

I hope you changed his password to something appropriate.

[kizayaen.livejournal.com]

I probably would have been fired over my response to that one, were I in your position.

[canray.livejournal.com]

"YOU ARE A WASTE OF SPACE."

"Then I obviously can't be of any assistance to you. Have a good day."

I did say that once. I was lucky it wasn't monitored.

[siliconshaman.livejournal.com]

There's always at least one Luser that makes you wish you had call blocking...

Worst offender though was our own division manager... she'd actually come down to our floor and pester people!

Yeah, she'd actually pick out someone who's name she remembered [usually whomever she got last time she phoned in a problem] pull them off the phones and sit them in front of her computer, while she sat in the office and watched them fix it.
Usually while either;
a] completely ignoring them, claiming she was too busy working to answer questions!
or
b] chatting inanely away to them about everything and anything, except the computer.

Pressure much? I'd say...

[sober-panda.livejournal.com]

Ugh. The manager in my current office used to bug the poor IS guy for help with something every time he came to our floor on someone else's call. Nice guy that he was, he used to help her; but after two years of abuse, he's gotten to the point that if she even says hello to him, he just replies, "Help desk."

[goose-entity.livejournal.com]

that made me smile :)

[soberloki.livejournal.com]

Maaaaan... I'd be fired in about two hours, dealing with idiots like that. Glad I only take messages and page people. I do get my share of nimrods, but I came into the job sort of expecting that. Being called a waste of space AND getting multiple calls in a teeny timeframe? No way could I put up with that shit.

[wibbble]

Talk to HR. That's abusive behaviour, and I hope that your calls get recorded, if only for this gem: "Thank you for telling me earlier that you'd been in the pub all lunch time"

You could probably get that toad sacked.

[ghostdandp.livejournal.com]

Was just thinking that, between the pub and calling you a waste of space I'd be surprised if he wasn't packing up his desk by the end of the day