[identity profile] heidl.livejournal.com posting in [community profile] techrecovery
is anybody here using symantec live state delivery in his or her company?

it's a tool to install computers automatically. the whole suite also involves a discovery tool, so you can make a neat and easy to use (haha) discovery database, where you should be able to find every computer in the whole company.
and there's also a thing called symantec patch manager, with that you can roll out patches, updates and security bulletins on every machine, that runs the symantec live state agent.

well, our company do, in fact we at the IT department do. it took us almost a year to fullly integrate this whole system into the corporate network, to inventory every machine, to make sure, there is a nice, litte testing system, where we can test new patches. we even were working on complete images for automatic installation of all the desktop and notebook systems. it took forever to fully complete them, so that even the LUSERS out there can set up a machine with the image discs. we went to trainings and developed a new image with every new series of notebooks etc...

all in all we have now fully integrated the whole symantec livestate system in our company and are handling over 2000 machines in this network.

and now symantec doesn't even tell us, that there won't be any more product updates. no we had to stumble upon this information accidentically on the net.
there won't be any more updates, there won't any more licences for discovery database and there won't be any fucking more service and support by the end of 2008.

and we paid 100.000s of dollars for licences, gold support and trainings... i won't even mention the time involved in this whole fucking project.

great!
i. love. my. job.

Date: 2007-06-07 08:56 pm (UTC)
From: [identity profile] jperegrine.livejournal.com
Sounds like it's time for something like McAfee ePolicy Orchestrator. I did tech support for it before moving to another department in the company. Security product installation, full integration with most of McAfee's enterprise security software, SQL database with full reporting, blah blah blah. It won't install images for you, but it can find new computers on the network, install an agent, and deploy the software with automated tasks. You can put the agent on a standard corporate image and have it rolled out on every new computer pretty easily. McAfee's also got the Hercules system which offers policy audits and remediation for OS and other software patches.

Nothing is absolutely perfect, but from everything I've seen, Symantec is a real dog when it comes to proper support and functionality.

Date: 2007-06-07 09:29 pm (UTC)
From: [identity profile] hisamishness.livejournal.com
We're using an Altiris package (ok, suite) for imaging, package push, inventory, etc.

It seems to work fairly well. Much better than SMS ever did for us.

Date: 2007-06-07 10:22 pm (UTC)
From: [identity profile] compsth.livejournal.com
Funny you mention Altiris, seeing how Symantec bought them out, and why Carbon Copy is going away to be replaced by PC Anywhere ;)

Date: 2007-06-09 02:21 pm (UTC)
From: [identity profile] naggy.livejournal.com
D'oh. We went to Altiris, and it's been a dog's breakfast from day 1. It wasn't as scalable as they promised, the servers constantly have issues, and they can't integrate more departments because it blows things up.

Date: 2007-06-08 12:05 am (UTC)
From: [identity profile] canray.livejournal.com
More evil from Symantec.

As if Norton's wasn't bad enough!

Date: 2007-06-08 12:21 am (UTC)
From: [identity profile] soruk.livejournal.com
How long will it be before folks start to realise that if it says "Norton" or "Symantec" on it (with the possible exception of Ghost) that it's automatically a bargepole situation?

Date: 2007-06-08 02:20 pm (UTC)
From: [identity profile] benatwork.livejournal.com
Why am I not surprised? Symantec: Protecting you from viruses by making your computer unable to run!

Even better, my workplace *just* rolled out Symantec antivirus, replacing a much smaller named one. I spent an hour twiddling my thumbs while it installed from the network, since it required no less than five reboots, the first without even any warning. Good thing I didn't have anything critical open at the time..

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