Yeah.... Real Frak'n Critical....

[hisamishness.livejournal.com]

A "Critical" ticket just came in.

I quote,

wireless keyboard button needs to be reprogrammed. when %user launches %user's browser by pressing button on keyboard browser opens to incorrect home page. when %user launches browser via shortcut on desktop it opens to correct home page.

Get in line.

I sure picked a bad day to stop sniffing Magnum markers in the warehouse....

Comments

[blasphemy.livejournal.com]

Some people just don't grasp critical. I had a similar ticket marked critical today that was for installation of iTunes. *sigh* The user that cried wolf.

[xforge.livejournal.com]

Airplane reference ftw.

[seosaimhthin.livejournal.com]

I overheard a colleague logging a critical IT case and interrupted them, stopped them and fixed it myself. Colleague was about to get a tech to come down three floors to fix "my desktop because I want to put my icons where I want them and it won't let me" and "I want the icons next to the start button but they've gone."

[jdotmi.livejournal.com]

I love getting calls at home because one person at one store can't do one quasi-important function half an hour before the store closes.

I tell them to tell the user to call back in the morning, and I chalk up 15 minutes of overtime.

For a two minute phone call.

[kait-the-great.livejournal.com]

The other side of that coin evokes the opposite feelings (appropriately I suppose)...

Them: "I don't know if you know the answer to this, but *common problem with tricky/administrator-only, and well-known-by-me, fix*"

Me: "Oh sure, if you just let me take the captain's chair..." *sets security logs bigger and to overwrite automatically, or something else that they can't do that's easy for me*

Them: "WOW!! Thanks so much!!" *emails my boss saying how awesome I am*

:-D I guess that's why we stick with it though.

/seems more off topic than when I started writing it

[the-s-guy.livejournal.com]

Reminds me of the tickets we get - 'OMG URGENT URGENT URGENT!!!1!one'

So we put them in the OMG URGENT URGENT URGENT!!!1!one pile of things to do, which is currently down to only 120 items and about two days' backlog.

In fact, we have more items in that pile than in the non-urgent pile.

And the non-urgent pile gets cleared first thing every morning, because otherwise we'd never be able to get around to doing it at all...

[fruitylips.livejournal.com]

I was off site yesterday talking with a vendor about things that will improve everyone's lives if I can get them bought, delivered and into production.

While there, I get a call from the DBA manager. He starts telling me a pointless story about how he can't login to his machine because he doesn't know his password and how all of my minions told him that he needed to call the help desk.

I tell him that my minions are correct. All password problems must go through the help desk. He tels me that he knows that and he's filed a ticket with the help desk to reset his password.

By this point, I was a little confused. Why in the hell is he calling me?

"Oh, I just wanted to let you know that I filed a ticket, ok?"

I hung up on him.

[kallell.livejournal.com]

awww, my warehouse is out of magnum markers