(no subject)

[ex-deliveryboy.livejournal.com]

wow.


in contrast to my earlier rants about Comcast, I just got off the phone w/ a field tech named Adam that was awesome.


He called me earlier this morning to let me know he had a cancellation, and asked if it'd be ok to arrive early. I double checked with him that they were supposed to let him know to get to the office to be let into the apartment (they hadn't)


He just called me to let me know he was all wrapped up: he installed, tested the tv, phone, activated the modem w/ his laptop and left me extra cable in case I needed to move things around.



Awesome.

Comments

[vortex.livejournal.com]

Now that's a good Tech! One that takes time to work with the customer and makes sure their needs are exceeded.

Too bad that he'll probably be forced out of IT for not producing enough numbers, or for having incompetent management...

[loosechanj.livejournal.com]

I wonder if they've fired him yet.