A few rules for customers...
Nov. 22nd, 2003 03:48 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
masonstone.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryJust a few of many things that irk me greatly during calls
1. Don't use a speakerphone.
You are hard enough to understand as it is, don't use a lousy speakerphone to make it worse. If you want to use your hands buy a damned headset or put down the phone for a moment.
2. Don't tell me how much money you are losing.
I am not paid enough to care about that. I also only support residential accounts. We do not guarantee them for business purposes. If you want that sort of guarantee, get a goddamned business acount. If going down for two days will cause you to lose untold thousands of dollars then pay 10 bucks a month for a cheap dialup account.
3. Don't blame the technician for your technical inadequacy.
It is not our fault you are too stupid to click on what we tell you. It is also not our fault that you did something stupid that caused your connection to crash. You are the ones who called us for help. We certainly do not want to talk to you and we are not to blame for your problem. Even if the company did something to screw up your service we are not to blame for that either. Either ask for a supervisor or go rant on DSLreports.
4. I don't care how many people you have talked to today.
I don't care if I'm the first or the thirty first. It will not make a difference in how I assist you. My goal is to get you fixed and off my phone. No more, no less. The more time you waste bitching about the past is time I don't spend fixing your problem. Shut up, answer my questions when asked and let me get rid of you properly.
1. Don't use a speakerphone.
You are hard enough to understand as it is, don't use a lousy speakerphone to make it worse. If you want to use your hands buy a damned headset or put down the phone for a moment.
2. Don't tell me how much money you are losing.
I am not paid enough to care about that. I also only support residential accounts. We do not guarantee them for business purposes. If you want that sort of guarantee, get a goddamned business acount. If going down for two days will cause you to lose untold thousands of dollars then pay 10 bucks a month for a cheap dialup account.
3. Don't blame the technician for your technical inadequacy.
It is not our fault you are too stupid to click on what we tell you. It is also not our fault that you did something stupid that caused your connection to crash. You are the ones who called us for help. We certainly do not want to talk to you and we are not to blame for your problem. Even if the company did something to screw up your service we are not to blame for that either. Either ask for a supervisor or go rant on DSLreports.
4. I don't care how many people you have talked to today.
I don't care if I'm the first or the thirty first. It will not make a difference in how I assist you. My goal is to get you fixed and off my phone. No more, no less. The more time you waste bitching about the past is time I don't spend fixing your problem. Shut up, answer my questions when asked and let me get rid of you properly.
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