arrrrgh!

[twitchfetish.livejournal.com]

i just got off the fone to a brain donor.

he called me 5 minutes ago, i told him to recover his machine (an OEM Ghost-like reinstall of windows).

he called back just now, i said "have you done the recovery?" he says "yes."

guys seriously, did he expect me to believe he had effectively reinstalled windows in under 5 minutes?

i say this to him (less than politely...this guy is an absolute bald monkey) and he says "how do i do it?" (i'd explained it to him 3 times in the previous call). He was basically saying "yes" to everything i asked him without knowing what i was asking or what i wanted.

"have you reinstalled the network driver and updated the BIOS?" "yes"
"how did you get into the BIOS?" "yes"
"what is they type and model number of your machine?" "yes"
"were you dropped on your head repeatedly at an early age?" "yes"

some people need a license to even operate a pocket calculator, let alone a computer...

ps. our machines are shipped with not only a user manual, but a service and troubleshooting guide, which is so effective even i sometimes refer to it for hints if im stuck on a problem...i told him the instructions to do everything he needed were in these books. he said "but i'm a new user". "thats what the books are for, new users" "so what do i do now?" "RTFM" "and then what do i do?"

felt like saying "STFU and FO you Fing PEBKAC"...

*draw circle. bang head here.*

T

Comments

[said-by-me.livejournal.com]

calls like that were the exact reason I got out of front line tech support. We thank gawd though only had to deal with the customer once and if they called back, it was someone else's problem.

[twitchfetish.livejournal.com]

usually that is true. there are 43 people here. but on a saturday morning, there are 2 of us. and the other guy was on a call...

yay me...

T

[pookieman.livejournal.com]

I hate to be a stupid-ass, but what does the E in PEBKAC stand for?
There is a wear-out where I work who talks about PBKAC (problem between keyboard and chair) on a near-regular basis and I'm assuming it's something similar, but in tech support you can't take anything said for granted so I have to ask.

[twitchfetish.livejournal.com]

Problem Exists Between Keyboard And Chair

T

Lying gets..

[morningside.livejournal.com]

I sometimes get this at work at the moment - I used to get it more where I used to work a couple of jobs back, and it was bloody annoying. Handily, where I am now, I support corporate users not home users, and we install a little piece of software when we image their PCs that not only tells us their PC spec etc but actually when they last rebooted. So while we can't call them lying gets to their face, we can certainly catch them out. You have my sympathies.

[tjernobyl.livejournal.com]

Quote of the day: "What do you mean I have to connect to the internet to send email? I don't have to do that at work!"