IT?

[freakbarman.livejournal.com]

So I get called out to a national company that rents construction equipment. They are having problem printing to a IBM Infoprint 1552 which is just a Lexmark T642 with IBM markings. When they call me they state that they have already had their companies IT department come out and they spent 3 hours trying to make this system work and it has to be a hardware problem with the printer. That's why they call me. Well I go onsite and print a network setup page from the printer, and it shows me they are set up with a static IP on the printer. I go to one of their computers and try pinging the printer. No response. I go to check the cables and discover that the printer is hooked to a small Linksys 4 port hub. I unplug the hub and let it sit for 30 seconds. Upon giving the hub power the printer starts printing all the print jobs that were still in the print que. My question is, What kind of IT people are these people hiring if they don't try a reset on a $15 hub first?

Comments

[kizayaen.livejournal.com]

What kind of IT people are these people hiring if they don't try a reset on a $15 hub first?

The typical kind, in my experience.

[jecook]

The kind that need to get something working RFN while they wait for the cabling group to add more network drops.

::reminds self to ask network group about the extra ports up by that one area on SUnday...::

[freakbarman.livejournal.com]

Actually the trully sad part is that there was nothing but the printer on the hub. Not my network so I didn't change anything.

[jecook]

ORLY? That's just plain stupid, then.

I've been known to dike that crap out at my place. Under encouragement from the boss, even.

[mouser.livejournal.com]

In fairness, I once called out tech support because someone (my boss) had kicked out the plug for a short-haul modem...

[webmiss-k.livejournal.com]

Now that would be an interesting thing. Most obvious thing you've ever missed.

Now I am trying to remember mine... I seem to bury that sort of thing far in the back of my brain.

[webmiss-k.livejournal.com]

**theme** I meant to type theme, not thing.

[torkell]

One from a while back was discovering that a DVD drive does need power to work. This was less an "obvious thing I missed" and more "obvious thing someone at Dell missed".

[canray.livejournal.com]

Gotta love the quality control of Dell Systems, eh/

[canray.livejournal.com]

An IT Department full of Software people. That's a Hardware issue.

[siliconshaman.livejournal.com]

My question is, What kind of IT people are these people hiring if they don't try a reset on a $15 hub first?

Soon to be unemployed ones? [One would hope anyway!]
Either that, or more likely; ones that make more per hour than you do.

[kayfox.livejournal.com]

Those 5 port linksys hubs lock up when they overheat.

Its a known issue in this place.

[hylandr.livejournal.com]

I hate Linksys products in general. Never had anything but problems with them.