[identity profile] tadiera.livejournal.com posting in [community profile] techrecovery
Had a realtor call in and... well, let me just share my own notes from the call:


Cust having issue with an attachment. It won't open in Adobe.
Not a pdf file.
Text.
Opened in Word.
Was the contents of the email:
'I'm faxing you those documents.'
Cust panicking that the rest of the documents aren't there.

Educated cust on difference between fax and email.
Ok.

Date: 2007-05-08 03:41 pm (UTC)
From: [identity profile] canray.livejournal.com
O.o

o.O

O.O

-.-;

Jeeze, how old is this person?

Date: 2007-05-08 04:12 pm (UTC)
From: [identity profile] canray.livejournal.com
Then beat her with the Cluebat. She should remember fax machines.

If she was younger, in, like, her 20s, then I could maybe understand it.

Date: 2007-05-08 04:53 pm (UTC)
From: [identity profile] wignersfriend.livejournal.com
It doesn't matter the age - notice the descriptor "REALTOR". All Realtors are rolled with -1,000 clue. But they do get +2 to shiny white teeth.

Date: 2007-05-08 04:56 pm (UTC)
From: [identity profile] canray.livejournal.com
Ah, that would explain things.

*Thinks* You know, we should work on Tech Support The RPG someday, eh?

Date: 2007-05-08 05:06 pm (UTC)
From: [identity profile] canray.livejournal.com
OK, let's get the whole Community going on this one!

Date: 2007-05-08 03:46 pm (UTC)
From: [identity profile] forge.livejournal.com
Working at Realtor.com, I can not honestly say I am suprised.

Date: 2007-05-08 06:03 pm (UTC)
From: [identity profile] gilmoure.livejournal.com
And these are the pipples that are trusted with hundreds of thousands of dollars in transactions, day after day. I love this country!

Date: 2007-05-08 06:48 pm (UTC)
From: [identity profile] ex-deliveryboy.livejournal.com
We have a program similar to E-fax that will send any original printable file through the net for us to fax out. It can be sent to any combination of email addresses, physical fax machines or other subscriber accounts. So while the original may still be a doc, jpg, whatever, then end product may be a PDF, TIF or hard copy fax.


And we have quite a few realtors for customers. They can receive faxes from a fax machine to a toll free number, and have them automatically sent via email as a PDF

Date: 2007-05-09 08:03 am (UTC)
From: [identity profile] insanefreeek.livejournal.com
My mom is a realtor and she gets most incoming faxes in her email. However, she DOES know what a fax machine is too and what the difference between the two are.

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