They didn't just ask that....

[hisamishness.livejournal.com]

It was a tossup - do I post this here or in Mock the Stupid....

A ticket comes into our deskside support queue
-- "...room xxx yyy building. needs beta decks serviced one out of every 4 tapes do not play properly."

I reply
-- "we do not service production video gear. You'll need to have Zzzzzz Engineering take care of this. You should be able to use the *troubleticketsystem* website to make this request"

I just stop for a second when this comes back....
-- "Could you please tell me how I find that website?  I have never contacted them before."

I couldn't help it. It was so hard to not phrase it a little harder though....
-- "Open a web browser and type *troubleticketsystem* into the address bar"

Sometimes I wonder where all my Smart is going... Then I look at the people around us.

Comments

[gilmoure.livejournal.com]

We had a third party software update rolled out today. Hit 2000 machines. They get a reoccurring pop up, that explains the install and has one button at bottom center. Button says "OK". All they have to do is click on "OK". The phones about melted down. I took almost as many calls as when the Exchange server go tits up. Users sucketh greatly!