(no subject)
Apr. 27th, 2007 07:27 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
dkphoenix.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI love these theme day stories. Here's a couple from back in the day when we used stone tablets to track calls.
Doing support for a browser company that was pretty much the only game around at the time, and was later involved in anti-trust litigation before being gobbled up AOL... you know who I mean... we got a lot of calls from users who desperately needed to delete incriminating URLs from the browser history before their spouse/parent/boss/goldfish came in and found them. (In fact, cleaning up the history was the second most common type of call that was actually a legitimate support issue, right after the callers who were experiencing performance issues because someone told them to tweak the size limit on the browser cache, which was now taking up 9/10ths of their entire free drive space. The most common calls were of the "I'm using you, yes, YOU, as my ISP, and I can't connect!" At which point we gave them the support number for Netcom... but I digress.) One of these calls was especially memorable, however. The user was a nun. She was calling from a convent. The URLs in question were of an, er, animal loving nature.
My second offering involves a cousin once removed. She called me one night, really upset because a spreadsheet she needed for work wouldn't load, because the machine didn't have enough space. Upon investigation I discovered hundreds of MBs of scanned centerfolds, a few avis, and, incidentally, Napster and a whole lot of MP3s. She went all tinfoil hat, and swore that evil hackers had broken into her computer and forced a "pornography virus" on her. She had a 14 year old son. Yeah, it must have been the Hax0rz for Satan responsible.
Doing support for a browser company that was pretty much the only game around at the time, and was later involved in anti-trust litigation before being gobbled up AOL... you know who I mean... we got a lot of calls from users who desperately needed to delete incriminating URLs from the browser history before their spouse/parent/boss/goldfish came in and found them. (In fact, cleaning up the history was the second most common type of call that was actually a legitimate support issue, right after the callers who were experiencing performance issues because someone told them to tweak the size limit on the browser cache, which was now taking up 9/10ths of their entire free drive space. The most common calls were of the "I'm using you, yes, YOU, as my ISP, and I can't connect!" At which point we gave them the support number for Netcom... but I digress.) One of these calls was especially memorable, however. The user was a nun. She was calling from a convent. The URLs in question were of an, er, animal loving nature.
My second offering involves a cousin once removed. She called me one night, really upset because a spreadsheet she needed for work wouldn't load, because the machine didn't have enough space. Upon investigation I discovered hundreds of MBs of scanned centerfolds, a few avis, and, incidentally, Napster and a whole lot of MP3s. She went all tinfoil hat, and swore that evil hackers had broken into her computer and forced a "pornography virus" on her. She had a 14 year old son. Yeah, it must have been the Hax0rz for Satan responsible.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2007-05-01 09:19 am (UTC)