Okay. It. Is.Spring. Break. Why. Are. You. All. Here.

[texasts.livejournal.com]

I work as a Security Adminstrator for a large multinational. This week and next week will be spring break for the majority of our customers. In the US. Which is where the majority of our users are. Even my boss and her boss and my co-Admin here in the States are out on vacation...

I've been working my ASS off here these past two days (with no letup in sight it looks like). For every five issues I work. Whether I close them or push on for approval is at this point irrelevant. I get seven to ten more in our shared mailbox. WTF?

And if anyone sends me another damned screenshot - I'm gonna yank their access. You think you got trouble now? Just send another screenshot to our shared mailbox. (Server is in Europe. Takes me anywhere from 30 - 90 seconds to open your note and I don't have the luxury of time.) Screenshots hardly EVER help us diagnose what is wrong with your account. Go ahead. Send another one. You'll be lucky if you can EVER log in to any our systems...

Needless to say I'm drowning...I started at 645 this morning. 

It. Is. Now. After. Seven. PM. 

I now have twice the amount of work that I started out with this morning. After more than twelve hours on the job. Glub...Glub...

One of my two co workers in the EU office see the amount of work we have to do...And I think she freezes up. They both certainly sounded really frazzled when I talked to them this morning. To make matters worse, our other workhorse on the team (besides me), a lady in Singapore, is out on medical leave...I'm screwed. 

Just to check I am trying to get our ticket DB to give me a count of tickets closed today. And the effing thing has been thinking about giving me my requested data for about ten minutes now. 

I. Hate. The. Hourglass. *sigh*

All you users should take a few days off, cuz it is gonna take us that long just to get caught up. 

Shit.

TexasT's out...

Xposted...

Comments

[the-s-guy.livejournal.com]

This is why I prefer shift jobs. If there's 200 jobs in the mailbox, that doesn't make me process them any faster, or skip lunch, or have the slightest twinge of guilt about leaving 8 hours later with 400 jobs in the mailbox.

This isn't my problem. It's my boss's problem. Hire more people, or implement my suggestions for reducing the avalanche. Otherwise, prepare to get reamed by the execs. I can walk into four other better-paid jobs tomorrow, and if they eventually get around to hiring a replacement for me, the mailbox will be at 800 before the newbie is up to speed.

And heck, why stay on at a place where they can't even sort out their own personnel needs? Document the problem, document the fixes, take a walk.

[kerberos.livejournal.com]

know the feeling, was out 3 weeks over christmas on holiday.

I come back with

300 mail my personal inbox
1700 "service x up/down" emails
400 abuse emails
600 registry emails
100 tickets in supportque

I got through with the last Jan ticket in ooh around the 20.th of feb.

Calling someone with "oh you had a mailproblem 3 weeks ago?" is oh so much fun!

But I kicked managements ass about it all and it looks like it will get better. If not, well 7 years of ISP tech support knowledge is sought after here.

[spooforbrains.livejournal.com]

(slightly belated) sympathies.