How can you not realise the difference???

[reynardo.livejournal.com]

Ahem.

YHR = Your Humble Rep
CCC = Clueless Cable Customer

CCC: "My computer is telling me that my wireless connection isn't working."

YHR: "If you're running a router, I can't help much, but I'll do what I can. Are you running a wireless router?"

CCC: "Huh? I don't understand. I've got the internet up, but my machine has this error message."

YHR: checking connection "That's because I can see your modem is connected to your computer with a network cable. It doesn't need a wireless connection. Our modems don't have a wireless function. If you want, you can buy a wireless router and connect that to your modem, and use the wireless connection through your house, but at the moment your connection through the network cable is fine."

CCC: "But there's a message at the bottom saying my wireless isn't connected. I need to get this connected!!!"

YHR: "Madam, you're able to use the internet, aren't you? You're using a different connection to the wireless to connect, one that's probably faster. You'd connect a wireless connection only if you wanted to move the computer away from the modem."

CCC: "No, I don't want to move somewhere else, I want you to fix my wireless connection!!!!"

YHR: *sigh* Spends the next 20 minutes explaining in great detail and with very very simple language the difference between a wireless connection and a wired connection. Finally get her to understand that a router is not a new internet connection, and that she's fine to continue as she is.

Pass the blunt spoon, please.

Comments

[coraon.livejournal.com]

*Hands blunt spoon*

[attackgypsy.livejournal.com]

I had one somewhat similar last night.

Only he ranted a raved for about an hour to me, my lead, and a supervisor about how we should have told him that 1. He needed a router to use wireless, and 2. That we don't support them.

Finally, after an hour, he let me troubleshoot. Turns out it wasn't the router anyways. It was a misconfigured firewall.

Guess what, we don't fix those either. Off to Dell with you.

*insert maniacal revenge laughter here*

[anamacha.livejournal.com]

brilliant!

[brothersterno.livejournal.com]

I can distinctly recall several VERY pissed off customers who were upset that we didn't tell them they needed a network card to use their broadband internet connection. I mean, we did, but it was in the standard boilerplate which explained the first invoice and gave a link to the rebate page. Maybe, yano, useful information.

Or the computer refurb place in NYC who sold refurb linux boxen to the poor and computer illiterate, and put our phone number on the desktop to get internet service. I just have to say that momma is not the person you want to speak with, but teenage daughter managed to figure out redhat dialup settings in only one hour!

[anamacha.livejournal.com]

wired uses a cable -- wireless doesn't. Too much to ask, I realise.

[ravenshrinkery.livejournal.com]

It's wireless, so why do I have to plug it in?

[anamacha.livejournal.com]

for power. sir.

[ravenshrinkery.livejournal.com]

Doesn't that come over the air too? ;)

[ezerick.livejournal.com]

Yes. It's wireless as well :)

http://www.thinkgeek.com/stuff/41/wec.shtml

[ravenshrinkery.livejournal.com]

I wonder how much power those things can transmit and what happens if you try to get too much. There's a reason why the backs of laptops aren't covered in solar panels...

[kallell.livejournal.com]

ahh that was one of my favorites

[wherdafux-d-cat.livejournal.com]

Bah! If you want real power, you should plug it into the laser printer because we all know how powerful lasers are.

[spooforbrains.livejournal.com]

bwahaha

[gaymafiakingpin.livejournal.com]

Personally, I would have just disabled the wireless connection in the Network Connections and said, "There, I fixed the error for you."

[spooforbrains.livejournal.com]

that was pretty much my thought, too.