nyargh

[anamacha.livejournal.com]

friggin' mouthbreathing motherfuckers. If one more moron breathes in my ear, I'm going to punch a bitch.

Comments

[brothersterno.livejournal.com]

that ans speakerphone. what kind of turd brained nitwit puts you on speaker phone IN THE SERVER ROOM and expects you to talk to them? I'll tell you: the ones who call me!

[anamacha.livejournal.com]

christ, I hate that shit too. I refuse to talk to people on speakerphone. "Hello? Hello?" is all they get until they catch a clue.

[tecie.livejournal.com]

I always told them that speakphones caused feedback on my headset...

[anamacha.livejournal.com]

lol! I should try that. Did you ever get any sympathy? Or much of anything?

[tecie.livejournal.com]

I would usually feign some kind of pain from it (not hard considering there is a signifigantly loud static coming through the headset from the speakerphone) and say they I couldn't work like that... if it was impossible (like they were in a conference room, then I'd tell them I picked up the reciever on the phone or I'd "try something" and accidentally disconnect them.

[anamacha.livejournal.com]

+1

[brothersterno.livejournal.com]

I just say: I'm having a difficult time understanding you, can you pick up your handset?

That typically soves the problem.

[anamacha.livejournal.com]

*nod* for some reason I am averse to doing that.

Oh well ...

[brothersterno.livejournal.com]

I was for a while, until I got burnt out enough I stopped worrying about the customer being upset about me being rude and started worrying about my time on the phone.

[anamacha.livejournal.com]

oh, I couldn't give two shits about the caller. I'll let them look like an idiot -- "helo? can you hear me?"

I'll do that all day long. Well, at least until I get tired of teh game and hang up.

[lihan161051.livejournal.com]

that ans speakerphone. what kind of turd brained nitwit puts you on speaker phone IN THE SERVER ROOM and expects you to talk to them? I'll tell you: the ones who call me!

I'm amazed he can hear *himself* in the server room. LOL And if the speakerphone is anywhere near the server rack (and perhaps in it, right next to the phone switch of course!) .. yeah, I know what you mean. Earsplitting racket from cooling fans with the occasional syllable audible over it. Tell the guy to get a headset, and it has to be one with a noise cancelling mike. At least in there.

[brutalentropy.livejournal.com]

God I'm so glad I don't do support any more

I get to just fix broken shit all day, no customers to annoy me. Bosses on the other hand... ;)

Everything has its downside.

[lihan161051.livejournal.com]

Breathing is bad enough. But then there's .. eating. Ew.

And Speaker-Phone Tag-Team Tech Support. The game we all love, where just as soon as you get one end user under control and more or less headed in the right direction, Mom, or Wife, or Husband, or whoever, has to jump in and demand to know what the hell is going on and what you're having them do. Sometimes you can even get them arguing with each other instead of with you. (Is that evil of me?)

And the ones who don't realize that if you're talking, and you hear them in between your syllables on the (half duplex) headset, you have to stop and find out what they're interrupting you with. Which usually happens about halfway through a set of instructions they need to write down to get out of the mess they got themselves into. And, very often, get to hear them accuse you of cutting them off/interrupting when you have to do the same thing to keep them from going off on a tangent that's a total waste of their time.

These and many other things are why I wish it was possible to train customers to interact with tech support. Lesson 1: Verbal Handshaking and 101 Reasons Why You Might Want the Tech to Interrupt You ..

[anamacha.livejournal.com]

eating and speakerphones -- also pet peeves.

Half-duplex headset, though? That's evil, and would cause me to hang it up.

As it is, I can get this "alright just shut the fuck up and listen already" tone to my voice. works about 98 percent of the time.

[lihan161051.livejournal.com]

And I almost forgot the other delight: Digital cellphone + marginal signal. If it's a weak enough signal, the scramble of noises you get on your end vaguely resembles speech but has had all the intelligibility pureed completely out of it. ("I **ed the **errrrrrrrrrgh ** *ks ** *ssssschhh**ing** *ght?") You know there's a person on the other end, but that's all you can tell.

Unfortunately, having been a ham operator for some years, my ears are just way too good at pulling speech out of a signal that hasn't been digitally minced. If it's a really bad mike on their end, maybe I confuse a few sounds, but usually it just gives me a headache when I realize my volume is all the way up and I'm straining to hear them over the white noise. Or the dog picks that exact moment to go ballistic about the fact that the squirrel he's been after for months is walking around in the backyard, or Junior decides he's now wide awake and wants to be fed/changed/whatever RIGHT THE **** NOW and is screaming bloody murder for the parent who happens to be trying to calm him down and work with me at the same time. I guess these are the people who can't put the cellphone down in freeway traffic because they don't know any way to handle things except ALL AT ONCE, and they want instant gratification from you on a problem you know is going to take at least half an hour of their undivided attention to fix.

Some days I wish I could just have them ship me the machine and let me fix it myself. It would take me about 2 minutes of work in most cases and I wouldn't have to do the patient/polite/professional thing on the phone for hours while they bumble around with it ..

[anamacha.livejournal.com]

I deal with stupid people all the time -- job security -- but every day I thank $DEITY for not having to deal with clueless end users.

MOST of the time.