Bah, co-workers

[harry-whodunnit.livejournal.com]

This place runs on two helpdesks — the one which looks after the applications related specifically to what we do here, and my crowd who do everything else, plus the majority of the sysadmin work.

Today an issue came up which overlapped our two areas and I found myself discussing the problem with their team leader. It ended with her telling me not to worry about it, she'd deal with it. That was surprising and a little bit touching, because while they're all good people over on that side, they've never been particularly zealous in chasing work. Guess that's why they made her team leader.

An hour later (45 minutes after the other helpdesk closed) I start wondering what progress she'd made on the issue, as my line had been choked with users running up against that same problem ever since the two of us got off the phone.

She took care of it, alright.

By writing up a ticket and forwarding it to me before she went home...

Comments

[valiskeogh.livejournal.com]

AAAHAHAHAHAHAHA

PWNED

[linguafranca.livejournal.com]

You got SERVED.

[jecook]

D'oh!

[emsy.livejournal.com]

Yup, sounds like something that would happen here too.

It's the theory along the lines of "You picked up the phone, and even though it's actually nothing to do with you, it's now your problem to solve."

[kizayaen.livejournal.com]

That's when you stop picking up the phone.

[hisamishness.livejournal.com]

Oooohhhhhh.... Someone earned themselves a Serious Bitchslap. Preferably in writing, copied to your respective superiors.

[network-nerd.livejournal.com]

So you add "NNN said that she would take care of it." and forward the ticket back to her, right?

[crazdgamer.livejournal.com]

She's the team leader. She delegated. That's what team leaders do.

(Delegating to someone outside of the team, however, is shenanigans.)