(no subject)

[phrogg.livejournal.com]

I got called in on my day off today.

Turns out someone called the IT head-honcho down from his office up north to take care of some "problems with the network".
I'm the IT manager for our office, and everyone knows this (either that or they just like waking me up in the middle of the night to fix their "oops"es). So i'm standing in front of the manager, and he asks me about this supposed problem. I have no choice but to stand there with a stupid look on my face, because nobody has brought this deficiency to my attention. I still only know that, according to someone in my office, there is/was a problem.
Naturally, they didn't tell my boss what the exact problem was, either, only that there was one. I'll just go about my happy way, then, and imagine he was butt-hurt that he couldn't get on his myspace account...

Dear Dipshit,
  I'm here for a REASON. I'm here to fix things when your grubby little paws break them. When you delete a file that's vital to our operations, you call ME to bail your ass out. When you break the printer, you call ME. When you can't surf eBaum's World because we've put a block on it, I'll happily explain to you why.
  You don't call MY higher-ups and get them down from their offices doing THEIR jobs, when my sole purpose here is to take care of your problems. You embarrassed me today, and if i find out which one of you nitwits made me look stupid in front of my boss today, the next time i fix your computer will be with a BFH.
Thanks,
Your friendly neighborhood Phrogg.

Comments

[bekscilla.livejournal.com]

That's when you tell head-honcho how you want to make sure the lusers system is working *perfectly*, so can he tell you who it is? And then subtly break everything for months :D

[japester.livejournal.com]

I'd just be incredibly blunt and say that as no one in your area has brought this to your attention, you cannot actually care about it.
so ... Why are we both here again? I'ts because some dipshit who has no clue called the wrong person to get their problem fixed.

[the-s-guy.livejournal.com]

Just say that no-one has informed you about the nature of any such problem. It's true, and puts the blame squarely back where it belongs - the person who didn't report it correctly. You can even tell the boss "I'm surprised they came to you without going through me first. Do we have a new reporting policy?"

Say it all with a slightly unamused look, and the boss will be more than ready to go and kick the ass of whoever didn't report the problem correctly.