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techrecoveryI work in a call center, as a service tech I. This means I stay the hell off phones (woohoo!!) but I fix the computers as the reps break them (sigh.). It's not a bad job, and I have great coworkers, so I'll stay here for a while.
We reciently lost one member of our small department, however, and so we're interviewing hopeful replacements. I look forward to a replacement as that means I'm finally off the night shifts.
In our interviews, we give applicants sample work requests to see how they'd go about troubleshooting issues. Even if you don't know our systems, it's a good way to see if you've ever, oh, seen a computer before.
We have a giveaway question. It looks something like this(important stuff changed, of course):
Your message did not reach some or all of the intended recipients.
Subject: Row Cleaning
Sent: 8/2/2005 4:17 PM
The following recipient(s) could not be reached:
Center - Important Persons Disto List on 8/2/2005 4:17 PM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
<BIG87SRV.prod.scoobydoocompany.com #5.7.1>
How would you troubleshoot this issue?
Sadly, no one has gotten it yet.
Until tonight.
The janitor - you know, the stereotypical slightly-past-middleaged woman who is angry at the world and who cannot ever do anything right on the computer EVER, finally has learned to type a word document but still hasn't learned to save it to a networked drive (just choose F: instead if C:!) so she keeps losing stuff - put in a work request saying she tried to send an email, got this reply, and would like the permissions set up right.
I'm just going to cry now.
We reciently lost one member of our small department, however, and so we're interviewing hopeful replacements. I look forward to a replacement as that means I'm finally off the night shifts.
In our interviews, we give applicants sample work requests to see how they'd go about troubleshooting issues. Even if you don't know our systems, it's a good way to see if you've ever, oh, seen a computer before.
We have a giveaway question. It looks something like this(important stuff changed, of course):
Your message did not reach some or all of the intended recipients.
Subject: Row Cleaning
Sent: 8/2/2005 4:17 PM
The following recipient(s) could not be reached:
Center - Important Persons Disto List on 8/2/2005 4:17 PM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
<BIG87SRV.prod.scoobydoocompany.com #5.7.1>
How would you troubleshoot this issue?
Sadly, no one has gotten it yet.
Until tonight.
The janitor - you know, the stereotypical slightly-past-middleaged woman who is angry at the world and who cannot ever do anything right on the computer EVER, finally has learned to type a word document but still hasn't learned to save it to a networked drive (just choose F: instead if C:!) so she keeps losing stuff - put in a work request saying she tried to send an email, got this reply, and would like the permissions set up right.
I'm just going to cry now.
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no subject
Date: 2006-11-23 04:34 am (UTC)It seems like such a no brainer?
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Date: 2006-11-23 04:37 am (UTC)no subject
Date: 2006-11-23 04:53 am (UTC)Are you hiring in San Diego? Haha, I got that off the bat. Oh, and recently is not spelled reciently. FYI.
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Date: 2006-11-23 04:53 am (UTC)no subject
Date: 2006-11-23 05:51 am (UTC)8-)
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Date: 2006-11-23 12:09 pm (UTC)no subject
Date: 2006-11-23 08:13 pm (UTC)I know that people are often nervous in interviews, and sometimes look for a lot more than is actually there, but some of the answers we've gotten...
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Date: 2006-11-23 08:17 pm (UTC)I just don't know why no one ELSE gets it.
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Date: 2006-11-23 08:18 pm (UTC)Yes, we use Dells. Alas, it's my job to call them. The last time I did, I got told that the reason the hard drive wasn't working was because I probably didn't know what OS we were running, and it was probably Win98. I had a good laugh at that call...
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Date: 2006-11-23 08:20 pm (UTC)Then the janitor who doesn't usually understand error messages actually had that happen to her, and she DID understand what it meant.
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Date: 2006-11-23 08:23 pm (UTC)And thanks... I can't spell to save my life, so I really should use the super handy built in spellchecker button located conveniently (I used spell check on that one!) next to the post button. Oops.
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Date: 2006-11-23 09:41 pm (UTC)no subject
Date: 2006-11-24 06:19 am (UTC)I have done tech support for about 5 years + 5 years IT trainer + + you get the picture.
I had an interview, they asked a question about setting up a wireless connection. I promply replied, ermm, urrr, ahhh err, lets see now.
I CANT REMEMBER !!!
I have set a wireless connection so many times it's not funny.
The interview finished I walk out sit in the car, then remember.
Damn it!
Funny, I didn't get the job
So yes, interview/nerves I can understand
Not as obvious as you think
Date: 2006-11-24 11:36 am (UTC)In this case, for whatever reason, "Bad permissions" meant "You are trying to send an e-mail in such a way that won't work".