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I work in a call center, as a service tech I. This means I stay the hell off phones (woohoo!!) but I fix the computers as the reps break them (sigh.). It's not a bad job, and I have great coworkers, so I'll stay here for a while.
We reciently lost one member of our small department, however, and so we're interviewing hopeful replacements. I look forward to a replacement as that means I'm finally off the night shifts.
In our interviews, we give applicants sample work requests to see how they'd go about troubleshooting issues. Even if you don't know our systems, it's a good way to see if you've ever, oh, seen a computer before.
We have a giveaway question. It looks something like this(important stuff changed, of course):
Your message did not reach some or all of the intended recipients.
Subject: Row Cleaning
Sent: 8/2/2005 4:17 PM
The following recipient(s) could not be reached:
Center - Important Persons Disto List on 8/2/2005 4:17 PM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
<BIG87SRV.prod.scoobydoocompany.com #5.7.1>
How would you troubleshoot this issue?
Sadly, no one has gotten it yet.
Until tonight.
The janitor - you know, the stereotypical slightly-past-middleaged woman who is angry at the world and who cannot ever do anything right on the computer EVER, finally has learned to type a word document but still hasn't learned to save it to a networked drive (just choose F: instead if C:!) so she keeps losing stuff - put in a work request saying she tried to send an email, got this reply, and would like the permissions set up right.
I'm just going to cry now.
We reciently lost one member of our small department, however, and so we're interviewing hopeful replacements. I look forward to a replacement as that means I'm finally off the night shifts.
In our interviews, we give applicants sample work requests to see how they'd go about troubleshooting issues. Even if you don't know our systems, it's a good way to see if you've ever, oh, seen a computer before.
We have a giveaway question. It looks something like this(important stuff changed, of course):
Your message did not reach some or all of the intended recipients.
Subject: Row Cleaning
Sent: 8/2/2005 4:17 PM
The following recipient(s) could not be reached:
Center - Important Persons Disto List on 8/2/2005 4:17 PM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
<BIG87SRV.prod.scoobydoocompany.com #5.7.1>
How would you troubleshoot this issue?
Sadly, no one has gotten it yet.
Until tonight.
The janitor - you know, the stereotypical slightly-past-middleaged woman who is angry at the world and who cannot ever do anything right on the computer EVER, finally has learned to type a word document but still hasn't learned to save it to a networked drive (just choose F: instead if C:!) so she keeps losing stuff - put in a work request saying she tried to send an email, got this reply, and would like the permissions set up right.
I'm just going to cry now.