Your dumb ass > Time off

[toxico.livejournal.com]

I do support for a web-based app. Starting this morning, this message pops up for any client upon logging in:

"Dear Customer,

xxxxxxx Software will be closed on Thursday and Friday, November 23 and 24 to spend the Thanksgiving Holiday with our families. Should you experience any technical difficulties with xxxxx during this time, please call our toll free support line at (xxx) xxx-xxxx.

Thank you for your continued patronage. And on behalf of everyone at xxxxxxx, Happy Thanksgiving!

xxxxxxx Software, Inc."

The "toll free support number" RINGS TO MY FUCKING CELL PHONE WHEN WE'RE NOT OPEN. Even when we have a holiday or I'm on vacation. Some holiday; I'm going to spend part of Thursday and all of Friday on the phone, no doubt.

(Edit: The pay situation came into question, and I realize I forgot to include that. I am paid for the holidays, plus I can claim the time I spend on the phone as counting toward time off in following weeks. Sorry for the confusion.)

Comments

[bamatone.livejournal.com]

Mega ouch.

[samwize.livejournal.com]

Sounds like you need to "discover" that your phone is totally broken (bad battery?) and you can't get it fixed before the holiday.

"Sorry boss!"

[ladynisa.livejournal.com]

Just one little loose wire would do the trick.

[jperegrine.livejournal.com]

A quick dunk in salt water...

[network-nerd.livejournal.com]

Doesn't even need to be salt...

[tjernobyl.livejournal.com]

Sounds like 96 hours of overtime pay to me!

(frozen)

[toxico.livejournal.com]

That would be great if I got paid for it...

(frozen)

[jahbulon.livejournal.com]

Oh please. Quit or STFU. If you're not getting paid for it you either signed a contract you didn't read properly, signed a contract you did read properly and are too stupid to understand, or you're allowing yourself to be ripped off. In order: Your fault, quit. You're an idiot, quit. You deserve it, quit.

[mouser.livejournal.com]

All calls are allowed to ring though to voice mail. If they don't leave a message, it wasn't important.

You'd be amazed the drop in problem calls that did at my office.

[toxico.livejournal.com]

The problem here is the middleman.

Calls are first routed to an answering service who then goes down a list and calls people, in order, until someone available is reached. All calls are tracked so I can't just say they never called me.

(frozen)

[toxico.livejournal.com]

In further order: Fuck off and get out of my opinion.

(frozen)

[toxico.livejournal.com]

Now then, see if you're too fucking stupid to understand this:

Other are also responsible for this task. Who's the only one that gets heat for it? Me. I'm actually second on the list and the only one that does not get off scot free.

Asshole. "Deserve" yourself some syphilis and die.

[mouser.livejournal.com]

You're not expected to sleep, eat, shower, have sex, go to a movie, etc.?

But yea - the middleman tells me that you're screwed.

(frozen)

[toxico.livejournal.com]

Wow, replying to another thread else because your pants are in a wad... how mature.

No one is "whinging." Nor did I sign a contract, since you suggest it. Upon further investigation, or what you call "taking ownership," I inquired about this and I do get paid for the time I spend on the phone.

I'm now "taking ownership" of this thread. Again.

[manuka.livejournal.com]

Unless your cell phone accidentally finds its way into the turkey before it goes into the oven. Or falls into the toilet. Or falls prey to one of the many many perils that lie in wait for unsuspecting phones.

"Should you experience any technical difficulties with xxxxx during this time, GET A FREAKING LIFE AND WAIT UNTIL AFTER THE HOLIDAY"

[jahbulon.livejournal.com]

You're deleting my comments, freezing replies, and you have the gall to imply that I am immature. Classy pal. Guess what, you delete these comments and I will continue to repost them, over and over, and over. If you delete them from here I will follow you to your journal. I will irritate you from now until the end of time. Why? Because you don't even have the courage to leave my comments alone, to ignore them without replying. You have to delete them, because you can't even stand to look at the words. So I'm gonna keep on giving them to you. Over. And over. And over.

Your choice.

(frozen) HAY GUYS MY COMMENT WENT MISSING OH NOES LJ IS BROKED

[jahbulon.livejournal.com]

Yup. So you're in a shitty situation and you let people walk all over you - plus you're not getting paid for it. You deserve everything you get if you don't make a stink about it or quit. Take some fucking ownership motherfucker. Whinging like a little girl "waaah! they won't pay me for overtime on christmas day!"

Now then, see if you're too fucking stupid to understand this: QUIT you retard. QUIT.

P.S Ya mum, cocksucker.

[toxico.livejournal.com]

All good ideas, but I like my phone to function.

Upon further investigation, while I don't necessarily get paid, I do get to log the time spent on these calls and get that much time off in a following week/day/whatever. I guess that works just as well.

[toxico.livejournal.com]

Did your little brother hijack your account or something?

because you can't even stand to look at the words

Nice assumption.

[jahbulon.livejournal.com]

Thanks, I made it myself.

[toxico.livejournal.com]

Now, if we're done... if you're curious as to the results of further investigation into the matter, see above.

[jahbulon.livejournal.com]

I don't know man, if you're somehow roped into working on Christmas and you had to make a special effort to find out the pay situation, you're being ripped off. Time in lieu is fine, if you get a double-time equivalent. It's Christmas fucking Day. You get to spend it with your family or you get appropriately compensated. If you didn't sign a work contract then they are bound by state and federal statutes. I'm pretty sure there's something in there about appropriate recompense for working what amounts to a global holiday.

[jahbulon.livejournal.com]

It might even be Thanksgiving, if I read the original post properly. Maybe.

[toxico.livejournal.com]

I still get paid regular holiday pay for a full day, plus whatever time I spend on the phone during that day (on examination, I didn't make that clear - my fault there).

There's a lot here that's really out of the norm. There's no formal training and the product is a horrendous patchwork of code that somehow still works as it should. I think it was just assumed the other support guy (who should be answering the phone after-hours since it rings him first...) would fill me in and that didn't happen with quite a few things.

[jahbulon.livejournal.com]

Yes well, I didn't get that much. That's not so bad.

[toxico.livejournal.com]

S what I get for posting in a rush. Plus I was pending word from our HR Department of One™ on the full scope of how it would work.

[jecook]

I hear a toilet is *really* good for that sort of accident.

Plus it puts the phone completely out of commision until it's fixed, because who the fuck wants to handle it when it's been dropped in there? ::evil cackle::

Then again, if it's your personal phone...

(frozen) ::readies BanHammer::

[jecook]

Dude.....

I'm pretty lax around here, but I'd knock it off.

We are here to vent, not to flame.

(frozen) Re: ::readies BanHammer::

[jahbulon.livejournal.com]

Oh please. You're telling me to stop doing something I stopped doing two hours ago.

(frozen) Re: ::readies BanHammer::

[jecook]

That is because I'm reading this at the end of my work day, and frankly I don't bother with timestamps unless it's legally required of me, like someone posting necrophilliac furry kiddy porn.

Idiots.

[xrockravenx.livejournal.com]

Wow, I'm not really sure why this simple post turned into something really dramatic. The poster merely made a post expressing how he/she feels. Not sure why someone had their panties/boxers in a twist and get all serious.

Geez, stfu and stuff yourself silly on Turkey Day.

[fuzzyr.livejournal.com]

I'm in a similar situation this weekend. Luckily, it's not every weekend.

I'm the level 3 for these 4 days. I support a cryptographic product for a very large software company, and am on call, not to be more than 1 hour from a computer where I can answer the call. _If_ one of our customers calls it, it will be probably be because they are unable to process credit transactions, _on Black Friday_ or the weekend following. Of course, I agreed to this when I took the job (I'm primarily a developer, though).

[toxico.livejournal.com]

I hope it's not Chase. Problems aplenty in my area with them the past while.

Not Chase

[fuzzyr.livejournal.com]

Also, happily, not a single call so far.