Are you trained by your company?

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Are you trained by your company?

I was just wondering because I called my local ISP last night due to a dropped connection.

I had a bit of a chat to the bloke who was answering their support calls.
He suggested, (among other things) I could have a damaged NIC.
I pinged the NIC and got a response, pinged my router and got a response.
I told him this.

Him : “So how do you ping your NIC?”
Me: Using the ping command (Duh) < I didn’t actually say Duh ;-)
Him : “What’s the address, do I just type in PING NIC ?

Comments

[jecook]

Yes, our company has training for the techs, but let me explain why.

We don't have general computer maintenance training; canidates are expected to have an A+ with them or equivlent experience when they are hired. We do have training on all the software pand some of the hardware packages that are either unique to our installation, unique to the industry we are in, or stuff that written in house. In addition, we do have a professional development program for various certifications, mostly along the MSCA/MSCE track, which also includes the Network+ certification.

I'm probably the only tier 1 tech there who has the raw experience of a tier 2/3 tech, but has no formal certifications to prove it.