It's a trick. Get an axe.

[seattleotaku.livejournal.com]

Me: Hello, this is [$COMPANY].
Deadite: Is this [$DIFFERENT_COMPANY]?


Deadite: I can't access your server, it says the connection's refused.
Me (checking): It's up here, and others are getting to it.
Deadite: No it's not. Your server is down.
Me: What says it's refused?
Deadite: My firewall.


Deadite (emailed): I'm not receiving incoming email. It bounces saying, "Disk quota exceeded". Please reply.


Deadite: Hi, can I speak with [$OWNER_SLOWLY_MISPRONOUNCED]?
Me: He's not available at this number. Is there something I can help you with?
Deadite: I'll call back. (disconnects)


Me: I want to return this day; it's defective.
Universe: Sorry, no exchanges or refunds.