just answer the question!

[ebtb.livejournal.com]

I hate it when people try to be too helpful and offer up extra information to very simple questions like...

Me: What is your last name?
Luser: Well it was purchased under Jane...
Me: Okay. Can I have YOUR last name, please?
Luser: I can give you an order number if that helps.
Me: No, but thanks. Can I get YOUR last name, please?
Luser:  It's Smith.
Me: Alright... and your first name?
Luser: Oh, I'm installing this on my mother's machine and her first name is...
Me:  No, I need your first name, please.
Luser: Oh. It's Joe.

FFS. I have had relay calls go smoother!

Comments

[attackgypsy.livejournal.com]

TTY relay calls are fun. So are video phone relays.

I get 2-3 a week. I get the best CS ratings from those calls, because of the patience you have to have with them.

[duality.livejournal.com]

we get people all the time that continue to ignore our requests. for example, our callers have a territory ID. this number is a mixture of numbers and letters. in my client's infinite wisdom, they decided that their favorite letters to use are B, D, S, F, E, anything else that will require repeats. if i can't get them to do the "B as in", i'll just ask for their employee number. many will just keep yelling their territory ID at me. i'm tempted to on my last day to tell these people that they failed the first step of communication so we're having to punt.

[yndy.livejournal.com]

that's always particularly fun when you finally get them to give you the name and it's something like "Bob Wjyczyckowksi" and you say 'can you spell that please?' and get "B-O-B" from the clueless git.

:P

[the-s-guy.livejournal.com]

In the last place I worked, with no call time limits, I'd just keep repeating the original question over and over until they answered or hung up.

In the current place, we're supposed to punt to onsite support after 10-12 minutes, regardless of where we're up to. If the caller hasn't managed to give me anything useful by then, the onsite team gets to go and break their kneecaps talk to them in person.

[darkblade1.livejournal.com]

I've had that all day.

Stop dancing around the question and just answer it! I have a call time to meet!

[anamacha.livejournal.com]

It's usually a headdesk moment when I ask them for their first & last names, and they say "Bob Smith. B-O-B S-M-I-T-H".

And I really love it when they do shit I didn't tell them to. Oh, I love that.