Talk about anal-retentive!
Nov. 4th, 2006 10:17 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
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The procedure for resetting a managed system back to factory defaults includes disconnecting the system from the power. I.e., unplug it.
Engineer: I'll disconnect the power cables from the power supplies, pull the power supply assembly out, and flip the dip switches on the system planar board.
Customer: No, you need to disconnect the power from the wall outlet.
Engineer: Well, I need to disconnect the cables from the power supplies so that I can remove the assembly.
Customer: No, you need to unplug them from the wall!
Me: o.O
The customer is either being anal-retentive, or is totally ignorant of how ELECTRICITY works. It doesn't matter which end of the electron hose you disconnect.
Engineer: I'll disconnect the power cables from the power supplies, pull the power supply assembly out, and flip the dip switches on the system planar board.
Customer: No, you need to disconnect the power from the wall outlet.
Engineer: Well, I need to disconnect the cables from the power supplies so that I can remove the assembly.
Customer: No, you need to unplug them from the wall!
Me: o.O
The customer is either being anal-retentive, or is totally ignorant of how ELECTRICITY works. It doesn't matter which end of the electron hose you disconnect.
no subject
Date: 2006-11-04 05:44 pm (UTC)I'm sure I'm not the only one who could say, perhaps the best answer is both?
no subject
Date: 2006-11-04 06:57 pm (UTC)no subject
Date: 2006-11-05 01:26 am (UTC)no subject
Date: 2006-11-05 01:46 am (UTC)Not a bad idea to pull the PSU end...
Date: 2006-11-05 03:39 am (UTC)When you pull the plug from the PSU, you know WHAT you're disconnecting from AC.
I have had nasty surprises owing to mislabeled plugs on the supply end.
Re: Not a bad idea to pull the PSU end...
Date: 2006-11-05 05:05 am (UTC)