ext_316585 ([identity profile] hisamishness.livejournal.com) wrote in [community profile] techrecovery2006-11-02 08:55 am

Can I Buy a Vowel? How about a Clue?

I wish I was making this stuff up....
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problem seening projector from window  clare

the overhead projector user is not able to ee

user is in the xxxxx training room

ext  xxxx

user somethong on the window and they are unable to see from the projector

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Nobody anywhere near this ticket is named "clare"

crap crap crap... on top of this I have two weeks of tickets to clear up in 3  2 days so I can take some vacation time.

(now LJ's 'pretty' editor wants to leave open Strike tags... Grrr)

[identity profile] reynardo.livejournal.com 2006-11-02 04:20 pm (UTC)(link)
'scuse me - could you please close your "strike" tag you've left open?

[identity profile] linguafranca.livejournal.com 2006-11-02 04:21 pm (UTC)(link)
Would you mind giving your HTML a look? Every entry on my friends list after this one has a strike mark through it.

[identity profile] linguafranca.livejournal.com 2006-11-02 04:27 pm (UTC)(link)
Thanks!

[identity profile] linguafranca.livejournal.com 2006-11-02 04:28 pm (UTC)(link)
Oh, by the way, [livejournal.com profile] reynardo and I must have left the same sort of comment about the same time. Didn't mean to point out the already obvious there.

[identity profile] fixerkitty.livejournal.com 2006-11-02 04:27 pm (UTC)(link)
user somethong on the window and they are unable to see from the projector


Maybe it's just me, but I see a sexual harassment seminar just WAITING to happen.

[identity profile] jeffreycornish.livejournal.com 2006-11-02 04:51 pm (UTC)(link)
please edit your post to take out the strikeout tags--it's striking out my entire friends page. Sorry.

Also, I feel you pain man.

[identity profile] jarad.livejournal.com 2006-11-02 05:19 pm (UTC)(link)
problem seening projector from window clare

Nobody anywhere near this ticket is named "clare"


Given the number of typos, it could be "glare" and not "clare". It makes more sense that way :)
jecook: (Default)

[personal profile] jecook 2006-11-02 05:31 pm (UTC)(link)
Yeah, but that would make sense. :)

I've seen a number of tickets here that I'll look at, sigh, can call the offending party up and tell them "Hi, this is jecook from IT - You opened a ticket with us?" and make then sit on the phone with me whilst I re-write their damn ticket to be what they actually are trying to do.

[identity profile] the-s-guy.livejournal.com 2006-11-02 10:49 pm (UTC)(link)
There was a time, working for a government helpdesk, where my response would have been to forward the email to the user's manager, saying "We are unable to determine the nature of the request. Please check with your minion and let us know what they're trying to say."