Sure I'll give you a credit!

[attackgypsy.livejournal.com]

Sub (subscriber) calls in. Has been down legit for about 6 hours. Its his first call.

S: Penny pinching subscriber
M: Me, your humble, yet loveable, cable company tech rep

(After fixing his connection problem)

M: Is there anything else I can help you with today? (The script from hell)
S: Yeah, I want a credit for not having the connection for all this time.
M: Certainly sir, I just need a few moments to process this.
(insert sound of me figuring out how much how much credit for 6 hours, then processing it)
M: Your credit is processed, and will appear on your next bill.
S: How much was it?
M: 29 cents.
S: WHAT?! I PAY YOU PEOPLE A HUNDRED BUCKS A MONTH, AND YOU CREDIT ME 29 CENTS!
M: Sir, you have our Triple play package. You pay 33.34 for TV, 33.33 for internet, and 33.33 for phone. Only the internet was down. So I can only justify a credit for that. And dividing your monthly bill by 30 days, then 24 hours per day, and multiplying by 6 for the number of hours you were down, comes out to 28.2 cents. I rounded up to 29.
S: I WANT YOUR SUPERVISOR RIGHT NOW!
M: Certainly sir, please hold.

My super didn't give him another cent. She always backs us to the hilt. That's why we adore her.

Comments

[ex-deliveryboy.livejournal.com]

I'd almost bet money that this customer is one of our customers.

tsk tsk tsk

[ebtb.livejournal.com]

that's enough critical thinking out of you for one day!

[docjeff.livejournal.com]

hahahahaha! Thank you for brightening my morning. :)

[toxico.livejournal.com]

In other news, Cisco hates your kind (http://www.engadget.com/2006/10/14/cisco-patents-the-triple-play/).

[the-s-guy.livejournal.com]

Even better - cut them a check for 29 cents.

[jecook]

::looks at icon and laughs::

[ravenshrinkery.livejournal.com]

Not to be too pedantic, but if his Internet was down, wouldn't his phone have been down too (assuming VoIP line)? It should have been a 57 cent credit :P.

Always looking out for the little guy getting razed by the cable company :P.

[hylerj.livejournal.com]

The phone service offered by the cable company does not use the public internet to connect to PTSN(Public Telephone Swtich Network) It uses VOIP protocol on its own network. So, in this instance an internet connection is not neccessary. Which is why you don't need to have the broadband internet to have the cable phone service.

[ravenshrinkery.livejournal.com]

Okay, I take that back then. Learn something every day :).

[hylerj.livejournal.com]

BTW, it's PSTN, not PTSN, my mistake, which also should not be confused with POTS(Plain Old Telephone Service)

[bekscilla.livejournal.com]

oooh, it must be good to be able to show people just how petty they are :D hehe, 29 cents.

[attackgypsy.livejournal.com]

Nope, his VoIP was fine, actually. All he needed was a router reset. So it wasn't even our equiptment. (No, we don't support routers. We do 3 things with them. Reset, Bypass, then refer to manuf.)

[ravenshrinkery.livejournal.com]

I thought you said he was legitimately out of service. If it was his equipment that broke... :P.

[kepplah.livejournal.com]

Sooo, if I fuxor my modem when I'm not using the net, then complain it's down, I can get a credit for the downtime? Think they'd notice when my connection was down from 2am-6pm everyday? It'd be 66% off!