Oh, what a saint!

[ebtb.livejournal.com]

So, this guy calls for a tech he was previously working with to finish up resolving an issue. Said tech is already on the phone. So I throw the guy in the tech's queue. Well, after like 5 minutes, he calls me back saying that he's at a client's site (home) and that he doesn't appreciate sitting on hold while he's charging them $65/hr. Well, excuse me, asshole! I guess I'm the jerk! Oh, yeah. Because I'm not charging some user $65/hr. for something they can do - which is call our tech support for FREE!

Maybe I'm just bitter 'cause apparently, I could be making a lot more money for not knowing about our software.

Comments

[hisamishness.livejournal.com]

Geez Sir -

-- I'm sorry that we cannot be any more efficient for a paid consultant than any other end user.

-- Oh, and while you're not doing anything, can I have some fries with that?

[ghostdandp.livejournal.com]

thats pretty cheap. We charge $88/hr for residential and $108/hr for business.

[eightofspades.livejournal.com]

When I dabbled in that, they were glad I could translate on the phone 9:, even if they could've called for free. It was too stressful to do on the side, though.

I also typically called when I was dealing with things I couldn't fix, like improperly confirmed accounts with hosting providers and such - not 'I don't know the software.'

[ebtb.livejournal.com]

no, this was something he could have fixed if he had a clue - it wasn't anything on our end like resetting a key or anything