Feature creep

[harry-whodunnit.livejournal.com]

Tech: "Hi, your fault form said you were having trouble with the CHA. I'm not sure I recognise the system, so I thought I'd come down to take a look."
User: "Oh good. Here it is."
Tech: "...that?"
User: "Yeah."
Tech: "That's a chair."
User: "It's broken."
Tech: "I don't think I can help you there."
User: "But it's broken."
Tech: "What would you like me to do? Check it for viruses?"
User: "I'm just doing what the supervisor told me to."
Tech: "Sorry, but I'm not a carpenter. Give Asset Services a call."
User: "Okay. Hey, before you go, could you take a look at our photocopier?"
Tech: "..."